Manager Provider Support

8 - 13 years

8 - 12 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

Manager

Key Responsibilities:

Team Leadership & Performance Management

  • Lead a team of Project Coordinators responsible for NP scheduling, productivity, and coordination tasks.
  • Monitor, track, and improve key performance indicators (KPIs) including NP utilization, cancellations, scheduling accuracy, and productivity.
  • Conduct regular governance meetings to review team metrics, highlight blockers, and define corrective actions.

Operational Excellence

  • Ensure adherence to process SLAs and internal protocols for scheduling, cancellations, escalations, and follow-ups.
  • Implement structured daily workflows and reporting rhythms to drive consistency in execution.
  • Lead issue resolution efforts, serve as the escalation point for team-level challenges, and ensure timely closures.

Cross-functional Collaboration

  • Work closely with internal stakeholders including the Planning Team, Clinical Operations, Contact Center, and Analytics to ensure scheduling alignment and business continuity.
  • Ensure that screenings and pre-visit requirements are coordinated in a timely and accurate manner.

Reporting & Data-driven Governance

  • Own weekly and monthly reporting for the team, including dashboards on utilization, cancellations, gaps, and coverage.
  • Analyze trends and provide insights for strategic decision-making and process improvements.

People Development

  • Coach, mentor, and upskill Project Coordinators to build bench strength, improve decision-making, and enhance accountability.
  • Identify high-potential team members and create growth paths aligned with organizational goals.
  • Drive a culture of ownership, learning, and continuous improvement.

Process & Quality Improvements

  • Identify workflow inefficiencies and design initiatives to enhance productivity and reduce rework.
  • Partner with the Quality and L&D teams to standardize best practices and build SOPs.

Required Qualifications:

  • Bachelors degree in any discipline; MBA or advanced certification in healthcare operations is a plus.
  • Minimum of

    5+ years of experience

    in operations, scheduling, or coordination functions, preferably in healthcare or provider support.
  • At least

    2+ years of experience in people management

    , leading mid-sized teams (815 FTEs) in a fast-paced environment.
  • Strong command over operational metrics, productivity management, and reporting.
  • Proven ability to coach, motivate, and hold team members accountable.
  • Proficiency in MS Excel, Google Sheets, and familiarity with systems like Power BI, Genesys, or similar tools.

Preferred Skills:

  • Experience working with U.S. healthcare providers or in a healthcare BPO/KPO setup.
  • Familiarity with NP or provider scheduling workflows.
  • Exposure to Lean, Six Sigma, or continuous improvement methodologies.

Work Hours:

US time zones (PST/EST)

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