Manager P&C Insurance Broker Support Team

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. Fueled by a commitment to shaping the future, the company's employees exhibit innate curiosity, entrepreneurial agility, and a dedication to creating enduring value for clients. Genpact serves and transforms leading enterprises worldwide, including the Fortune Global 500, leveraging deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Manager P&C Insurance Broker Support Team. As a Manager, you will play a crucial role in guiding the team, streamlining processes, ensuring quality standards, and upholding client satisfaction. Your responsibilities will include optimizing team efficiency, goal achievement, and consistent delivery of high-quality services. This role demands working under stringent deadlines in a high-pressure business environment while fostering teamwork and leading a team of approximately 35 to 50 individuals. A key aspect of this role involves being deeply passionate about the business goals and challenges, and adept at leveraging analytics and technology to address them effectively. **Responsibilities:** - Lead and inspire a team of approximately 35 to 50 individuals to achieve their objectives. - Supervise daily operations to ensure smooth workflow management. - Provide guidance and support to team members for their professional growth and development. - Task allocation based on individual strengths and project requirements, along with conducting regular team meetings to review progress, address challenges, and brainstorm solutions. - Identify areas for process enhancement and implement best practices. Offer continuous coaching and feedback to aid team members in enhancing their performance. - Act as the primary point of contact for clients regarding service delivery. Ensure client expectations are not only met but exceeded, address client concerns promptly, and provide timely resolutions. - Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions, ensuring documentation is regularly updated and accessible to stakeholders. - Foster a positive work environment by promoting teamwork and collaboration. Implement conflict prevention strategies, enhance team cohesion, and address conflicts within the team fairly and promptly. - Ensure all processes comply with regulatory requirements and standard operating procedures (SOPs). Conduct regular audits to ensure compliance. **Qualifications:** **Minimum qualifications:** - Graduation in any stream. - Relevant experience in US P&C insurance lifecycle, encompassing pre-placement, placement, and post-placement activities (e.g., endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections, etc.). - Demonstrate and promote customer focus, collaboration, accountability, initiative, and innovation. - Proficiency in the English language, both written (Email writing) and verbal. - Strong attention to detail, analytical skills, and multitasking abilities. **Preferred qualifications:** - An Insurance Certification would be advantageous. - Ability to think strategically and operationally for the long term. - High customer service orientation. - Excellent written and verbal communication skills. - Proficiency in statistics. - Highly motivated and achievement-oriented. - Previous experience with any Project or GB certification would be beneficial.,