Manager, Partner Success

7 - 10 years

11 - 15 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

1. Leadership, Performance & KPIs:
Achieve and exceed Partner and Business Unit Enrollment targets Ensure the team meets Performance KPIs on a team and individual basis Monitor and report on key operational KPIs related to school and sales performance Monitor rejections and cancellations to meet or exceed targets Monitor training completion and manage underperformance as needed Collaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed. Take ownership of task delegation within the team, ensuring deadlines are met.
Maintain strong communication across the team, ensuring alignment with goals,
priorities, and timelines. Monitor automation-related manual tasks and ensure they are being completed in a timely manner

2. School Relationship, Application & Admissions Management:
Own the full funnel journey of applications from evaluations to submission and enrolment, for assigned schools Act as the single point of contact for all admission-related matters for designated schools. Develop impactful relationships with Partners and maintain an Account Management plan Ensure consistent follow-ups on applications based on each school s preferred cadence and communication style Lead new school onboarding: gather requirements, open dates, conduct pre-onboarding research, and participate in kickoff calls Support the team by clarifying requirements and implementing any changes specific to each school Complete school information research on content and requirements, and share the findings with the implementation team on the Knowledge Team Ensure daily/frequent Intake System updates are updated to match the schools open and closed dates Be the final escalation point to ensure A+ service quality is maintained across all partner interactions Stay up to date on Partner information, industry trends, and government-related strategy

3. Process Improvement & Documentation:
Continuously experiment and optimize the application process to improve conversion and processing time Source and implement all the latest Partner information within AB systems and tools (Requirements, Intakes, Partner and Program content, Fees, Process steps, etc.) Work and collaborate with the Knowledge Management Team to update ApplyAssist articles and create ideas to increase traffic through Assist to the platform Work with PROM on updating existing processes that require optimization Track and monitor the success rate of automation tools; identify areas for improvement and work with relevant teams to implement enhancements.
4. Internal Support & Ticket Resolution
Address Support/Knowledge Team tickets triaged to the team and ensure quick and complete resolution Collaborate with Customer Support on Irregularities and compliance issues both from our school partners and recruitment partners Engage regularly with the Sales team to understand the customer experience and opportunities and help to set expectations to ensure smooth overall operations and customer experience
ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

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Kitchener Ontario

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