Manager - Operations

Strategy

• Identifies and shares best practices with Head - Operation with a view to implementing standardized, simplified and automated processes capturing data once, addressing cause not effect, minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities in the area of sanction and disbursal file processing

Business

• Constantly reviews and improve on service standards and SLA forall lending related products
• Brokers the interest and support of senior colleagues to further develop service levels
• Is transparent with the business when making cost/ benefits trade offs
• Record and share stakeholder errors/feedback to better ratio of STP

Processes

• Participates in the initial agreement of service standards with stakeholders and evaluate impact to operations
• Participates in customer/stakeholders meetings, help structure deals and review/attain/benchmark service standards & maintain cross border relationships
• Maintains service level agreement metrics on turnaround and accuracy
• Effective stakeholder engagement to understand and fulfill the needs of internal and external clients
• Uses metrics to drive decisions around service delivery improvements
• Maintains and improve service levels & customer expectations

People & Talent

• Coordinate and get faster resolution internal stakeholders, and external stake holders.
• Lead through example and build the appropriate culture and values.
• Set appropriate tone and work in collaboration with External Partners and Internal stakeholders.

Risk Management

• Ensures a no surprises culture no failed audits
• Manages the maintenance of operational integrity throughout the unit
• Understands market practices, awareness of local regulations, group and business policies, businessstandard procedures and best practices
• Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management
• Proactively identifies, assesses and mitigates risk issues
• Timely substantiation of all accounts and reporting to finance
• Timely escalation of all incidents to appropriate authorities as per reporting framework

Governance

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Ensure all process notes and policies are adhered.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Standard Chartered Capital Ltd to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CEO/CFO/CRO
• Compliance, Finance, GBS team
• Auditors

Other Responsibilities

• Embed Here for good and Group's brand and values in Standard Chartered India; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

• Experience in managing Branches for their needs & Compliance
• PO creation & Invoice Processing
• Knowledge of various Statutes
• MS-office, word, Power soft, Power BI
• Problem Solving
• Planning & Coordination

Qualifications

• A Commerce graduate/ MBA with minimum 5 years of experience
• Preferred experience in Operations section of the bank / Financial Institution