Manager - Operations

Hcg Medi-surge Hospitals

6 - 11 years

6 - 7 Lacs

Kolkata

Posted:1 day ago| Platform:

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Skills Required

PCC Quality standards Costing Excel Front Office Administrator Workflow Performance appraisal Scheduling Customer experience NABH

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job competence.
Quality and Safety consciousness.
Commitment & initiative.
Adherence to work ethics, dependability.

Additional Skills Required: -

Additional Qualification:-

Experience Required: 6 Years of Experience

Position Reports To: VP

JOB DESCRIPTION (MAIN JOB TASKS)

To Manage PCC/Front Office/ Admin effectively and ensure adequate training is given.
Manpower planning, budgeting, roster, scheduling/allocating manpower
Effective resource utilization
Implement and maintain NABH and JCI quality standards and SoP s and ensure departmental indicatorsare updated
Coordinating with each department forsmooth functioning of hospital
Plan,Direct, Supervise and Coordinate hospital functional operations and activities.
Compile Statistical and Patients Satisfaction Reports, analyze and summarize these reports and statepossible corrective action wherever indicated in endeavors to improve and customize hospital services.
Liaise with support functions forsmooth workflow
To co-ordinate with the management in organizing and conducting patient welfare program, Cancer roseday, Cancer Survivors Day etc.
To inspect wards, ensuring hygiene and patient comfort.
To conduct departmentalmeeting once a week for better team spirit & enhancement of patient comfort.
Reporting& handling incidents & complaintsregularly
To send details of concession and financial assistance given to patients from HCG foundation to accounts department
Grievance handling, documenting complaints, action taken and follow up
Oversee day to day operation of IP and ward and ensuring quality care is provided.
Monitor patient flow and streamlining the processflow of various units.
Ensure facility upkeep, department functioning to meet the service standards.
Planning efficient utilization of resources-based costing.
Set KRA for PCC/ Front Office/ Admin and review their performance appraisal.
Ensuring a high-quality customer experience, elevating customersatisfaction, while adhering to theorganizational goal and work processes and manage effective operations.

GENERAL COMPETENCIES

Advance MS Excel
Communication Skill
Positive & empathetic attitude
Analyze and solve lower-complexity problems
Teamwork

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Operations

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