Walkin Interview - Mon to Sat (11am to 3pm) - Location : Siruseri (Near SIPCOT IT Entrance) No: 6/484, Rajiv Gandhi Salai, OMR, opposite Sipcot Entrance, Siruseri, Chennai, Tamil Nadu 600130. Map link https://maps.app.goo.gl/tqmipcbY3ZMSJfr56 Contact: Naveenkumar - HR - omrhr@drkmh.com Preferred candidate profile: Qualification : Any Graduate/Post Graduate Experience: 0 to 5 years. Pleasant looking with good communication (Male/Female) Must follow hospital grooming standards and uniform policy. Preferable to have typewriting skills. Rotational Shifts including night duties . Immediate Joiners are preferred. 1. Guest Relations Officer: Job Description: Greets patients and patient visitors, determines nature/ purpose of visit, and directs them accordingly. Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies. Receive and make telephone calls as required. Phones must be answered within 3 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your manager. Do not shout or respond in a rude manner to the patient. Information about Hospital, such as location of departments/offices, employees within the organization or services provided. Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups. Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy. Maintains departmental records and files and takes care of Department equipment. Participates in departmental meetings and related in-service educational programmes. Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis. Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register. Coordinating with Housekeeping for room cleaning. Coordinating with maintenance department for room maintenance work. Coordinating with Emergency staff for Admission. Arranging transport to wards. Reporting to Head of the Department. 2. Patient Care Coordinator: Job Description: Guide and assist the Patients in their visits to hospital. Resolve the Patients queries by being single point of contact. Guidance and counseling to the patients and their families. Help the Patients & relatives in taking admission and billing process. Updating and escalating the customers feedback to the PR Team. Maintain good rapport with the patient during their visit. Relationship between management and Patients beyond hospital visits responsible for overall customer satisfaction. Escorting the patient throughout the OPD and diagnostics department. Until patient/ guest leaves for the day. Follow standard help desk procedure. Inform management of recurring problem. Manages problem resolution for patient & relatives through feedback analysis in coordination with department head to develop proactive problem solutions. Need to take care of all other works which is assigned by the Manager. 3. Patient Relations Officer: Job Description: Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor. Should have a basic understanding of systems and processes that are to be followed in a healthcare facility. Counseling and respond to patients needs, requirements and concerns as appropriate. Making patients aware of health services and facilities available for patients at Dr. KMH. Investigate and/ or channel complaints or problems to appropriate head department in hospital. Assist in resolving conflicts and act as an intermediary between patients, families and staff. Supports/facilitates the implementation of innovation and systems that eliminate patient harm. Collect data and information about patient feedback and make recommendations as appropriate. Explaining policies, procedures or services to unknown patients using medical or administrative knowledge. Analyzing and assessment of patients needs through IP visit. Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback. All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization. All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions. Monitoring and analyzing the patients rights and responsibilities. Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety. Need to take care of all other works which is assigned by the Manager. 4. Billing Executive Job Description: Carry out the daily activities of the department. Handle Cash & Credit IP billing. Interact with customers to solve various queries regarding bills. File and maintain all records. All the consultation, and any type of OP/IP billing have to be managed by the billing staff. The complete tariff structure, Consultation charges of the doctors have to be updated in the system to avoid miscalculations. Manual billing is not acceptable and computer billing needs to be followed strictly. Before taking a printout of the bill, the details mentioned in the bill needs to be explained clearly to the attender along with the break up. On acceptance, a printout could be taken accordingly. Receive and enter the billing activities received from the clients. Any error in the billing is not acceptable and, in such situation, the billing staff needs to take complete responsible of the deficit occurred. File and maintain all documents pertaining to the patient in an orderly manner. No billing counter staff is authorized to provide discounts unless a prior notice has been given. Resolves billing issues by discussing contract with third-party payer; explaining insurance contract with patient; negotiating settlement. Maintains patient and invoice files by entering and adjusting data. Updates job knowledge by participating in educational opportunities. Accomplishes medical office mission by completing related results as needed. Reporting to Head of the Department.
