Quality Manager

Skills Required: Communication skills, soft skills

Additional Skills Required: -

Experience Required : 03 - 04 YRS

Position Reports To: Head Of Department

Data Entry Operator is to capture the required data from the forms and enter it on to the system to enable analysis and provide for meetings and track any non-compliances as issues by audit.

• Collection of feedback forms from all the in-patients & out-patients units spread across all the towers at HCG Specialty Centre


• Re-filling the suggestion boxes with appropriate type and required quantity of blank feedback forms


• Entering the data in the excel sheet daily. Data would include ratings given by the patients/ family on hospital services and number of forms collected from each ward.


• Compiling the ward wise & week s average by Saturday 16:00 hours (from previous Saturday to current Friday)


• Collecting the details from MRD on the number of discharges per ward during the week (from previous Saturday to current Friday)


• Compiling monthly data at the end of every month both service quality scores and number of feedback forms collected.


• Escalating any complaint or issue mentioned in the feedback form, immediately to the Executive or Manager Quality (whoever available)


• Facilitating the Weekly Quality Review Meetings booking the room, blocking the LCD projector & Laptop, if required asking housekeeping personnel to clean the room and arrange chairs.


• Noting down the points discussed in the meeting and assist in making minutes.


• Compiling the responses given by the HODs to the complaints voiced by the patient/ family in the excel sheet


• Compiling the action taken reports sent by the different stakeholders in the excel sheet


• Following up with the action plan put forward in all the meetings where Quality Team is involved. E.g. Committees, Operations Meeting, etc


• Following up on Non-Conformances raised by the Quality Team/ Internal Auditors during Audits, Facility Checks and through Incidents reported.


• Entering the data from the Code Blue event recorder and other data entry work as and when required.

• Responsiveness


• Communication


• Compassionate Care


• Accountability


• Teamwork


• Respect


• Employee Development Plan EDP

• Job competence


• Quality and Safety consciousness


• Commitment & initiative


• Initiative, punctuality & learning


• Adherence to work ethics, dependability


• Interpersonal relations.


• Teamwork


• Communication


• Positive & empathetic attitude


• Computer Skills & Knowledge