Manager - Operations (KYC & Compliance ) | Job Hai | Noida

Join our team! We are currently hiring for the role of Manager - Operations (KYC & Compliance) for Job Hai vertical (Noida)

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry!

Email Resume - vrinda.gupta@naukri.com

About BU - Job Hai Job

Position Summary

2 Team Leaders and 14 associates in Onboarding

Key Responsibilities:

• Lead, mentor, and guide 3 Team Leaders and ~23 team members across Onboarding & Verification.
• Define individual/team KPIs and ensure consistent achievement of targets.
• Conduct performance reviews, identify training needs, and drive upskilling initiatives
• Oversee onboarding of recruiters/clients ensuring adherence to defined TAT and quality benchmarks.
• Manage the verification process with high accuracy, minimizing fraud and compliance risks.
• Track and analyze key metrics: onboarding efficiency, verification accuracy, rejection %, TAT adherence, escalations
• Conduct daily huddles with TLs and weekly/monthly reviews with the leadership team.
• Prepare and share MIS reports, dashboards, and insights with senior stakeholders.
• Collaborate with Sales, CX, CAT, and Product teams to enable smooth recruiter/partner journey.
• Ensure strict adherence to SOPs, policies, and regulatory guidelines across both teams.\
• Conduct periodic audits to detect gaps or fraudulent activities and take corrective actions.
• Identify and drive process improvement and automation opportunities.
• Champion recruiter experience by reducing TAT and improving accuracy & transparency.

Qualifications & Skills

• Graduate/Postgraduate with 4-6 years of experience in Operations/Onboarding/Verification (preferably in internet, job portal, or tech-driven businesses).
• Strong understanding of onboarding, verification, and compliance processes.
• Excellent people management, coaching, and conflict resolution skills.
• Data-driven mindset with strong analytical and reporting skills.

Other Details:

• 2+ years experience in Team leading is mandatory
• Experience in KYC & Compliance will be preferred
• 6 days working ( 5 days in office , Saturday are work from home)
• Free Shuttle facility provided from Botanical Garden metro station

Office Location - Express Trade Tower 2, 3rd Floor, Sector 132, Opp. JBM Global School, Noida (Nearest Metro Botanical Garden)

Connect with VRINDA GUPTA for more insights

Email - vrinda.gupta@naukri.com

LinkedIn - https://www.linkedin.com/in/vriiindaa/