Manager Operations

Role Overview: As the Operations & Process Manager, your primary responsibility will be to oversee the day-to-day operations of lending, collections, and customer service. You will need to ensure adherence to Turn-Around Time (TAT) for all operational activities and monitor the performance of field operations and branch activities if applicable. Key Responsibilities: - Ensure compliance with RBI guidelines and internal audit policies - Manage documentation, audit trails, and reporting to meet regulatory requirements - Supervise operations staff, allocate tasks, and provide training on processes and software tools - Coordinate with the IT team to ensure the smooth functioning of Loan Management Systems (LMS) and CRMs - Oversee customer onboarding, grievance redressal, and service delivery for a positive customer experience - Prepare regular MIS reports on disbursements, collections, overdue accounts, and operational bottlenecks Qualifications Required: - Strong understanding of NBFC operations, lending products, and RBI guidelines - Process-oriented with knowledge of automation tools - Excellent communication and leadership skills - Analytical thinking and decision-making ability - Familiarity with Loan Origination Systems (LOS), LMS, and core financial software Additional Details: This is a full-time job opportunity with benefits including food provision and health insurance. The work location is in person. Please note that the above job description is indicative and subject to change based on business requirements.,