Manager Operations

Job Description

Job Title: Manager Operations Job Description The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. . Job Description: Lead and supervise teams of sales coaches to help achieve sales goals Motivate their team to generate leads, build client relationships, and meet customer needs Achieving growth and hitting sales targets Designing and implementing the sales strategy, set sales goals, and track sales performance Use statistics to analyze patterns and trends in sales data. This helps them make accurate sales projections Recognize customer needs and provide insights for improving products Negotiate efficiently with community managers to achieve positive outcomes Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Create internal incentive plan that help to improve and drive growth to meet targets Maximize revenue generation to reach long and short-term incentive and revenue targets Create and maximize relationships with client partners Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going d evelopmental coaching Lead conversion from all 3 current client channels Actively coach managers to look for possibilities to upsell and cross-sell to existing and new customers Overseeing pre- to post-sales support activities for the designated goods while guaranteeing the greatest level of client satisfaction Candidate Profile: Bachelors Degree in related field with more than seven years of experience (with at least one year of Sales Management Experience) Call center experience preferred in a sales manager role for a minimum of 1 year Managed large service and sales accounts with a demonstrated tendency to meet targets across both metrics over a sustained period of t ime Ability to create detailed incentive plans catering to improved sales performance while sustaining customer service results Ability to disclose various actions that will assist with reducing deficit in sale product numbers and not limited to incentives Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goals Work well under pressure and follow through on items to completion while maintaining professional demeanor Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrated ability to mentor, coach and provide direction to a team of employee Willingness to work a flexible schedule Disclaimer:- Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time