Manager Operations Administration

Job Title: Head of Sports Academy – Operations & Administration

Department: Operations / Administration

Location: Pune

Experience: 7 – 13 Years

Key Responsibilities:

Vedant Sports Academy

1. Facility Operations Management

• Supervise daily operations of sports facilities such as gym, swimming pool, indoor & outdoor courts, and recreation areas.
• Ensure all sports infrastructure, equipment, and utilities are in safe and operational condition.
• Coordinate with the maintenance team for timely repairs and preventive upkeep.
• Monitor cleanliness, hygiene, and safety standards across the premises.

2. Administration & Scheduling

• Prepare and manage schedules for sports activities, tournaments, and events.
• Handle bookings, memberships, and user registrations.
• Maintain daily attendance and usage records of members and guests.
• Ensure compliance with operational policies and procedures.

3. Staff Supervision

• Supervise coaches, trainers, lifeguards, housekeeping, and support staff.
• Plan duty rosters and monitor staff attendance and discipline.
• Conduct regular team meetings and ensure proper communication of work instructions.

4. Customer Service & Engagement

• Ensure excellent member service and resolve complaints promptly.
• Coordinate with members, coaches, and event organizers for smooth activity flow.
• Support marketing or promotional activities to increase membership and participation.

5. Safety & Compliance

• Implement safety protocols, emergency procedures, and first-aid readiness.
• Ensure compliance with health, safety, and facility regulations.
• Conduct regular audits for fire safety and equipment condition.

6. Event Coordination

• Plan and support sports tournaments, community events, and training programs.
• Coordinate logistics, materials, and manpower for smooth event execution.
• Prepare event reports and post-event evaluations.

Key Skills & Competencies:

• Strong organizational and coordination skills.
• Knowledge of sports facility management and operations.
• Excellent communication and people management abilities.
• Proficiency in MS Office and scheduling tools.
• Customer-focused approach with problem-solving mindset.
• Awareness of safety, hygiene, and compliance standards.

Qualification:

• Bachelor’s degree in Physical Education / Sports Management / Hospitality / Business Administration.
• Diploma or certification in Sports Facility Management preferred.

Experience:

• Minimum

  5–10 years

  of experience in

  sports complex / recreation center / hospitality operations

  .
• Experience handling day-to-day operations, staff supervision, and event coordination in a sports environment.