Manager, Managed Cloud Operations

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About the job

The SAS Cloud Operations team is looking for an experienced Manager of Cloud Operations to lead a diverse technical team of our strongest experts supporting SAS software, Azure, AWS, and GCP cloud infrastructure technologies. In this role you will be responsible for managing day-to-day activities, optimizing processes, and ensuring the smooth functioning of workflow and procedures. This role requires strong leadership skills, technical expertise in cloud technologies, and a keen focus on delivering exceptional service to our clients. SAS Cloud is growing rapidly. We need your tenacious and energetic leadership to fuel our success!

As aManager, Managed Cloud Operationsyou will:

• Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
• Collaborate with teams across SAS to improve our products based on customer experiences.
• Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
• Ensure compliance with Operational Level Agreements (OLAs) by monitoring and managing service delivery against agreed-upon performance targets, such as incident resolution times and service request fulfillment.
• Identify opportunities to streamline operations, automate repetitive tasks, and improve efficiency across all aspects of cloud hosting operations.
• Provide leadership and guidance to the team, including hiring, training, and performance management, to ensure a high-performing and motivated workforce.
• Implement and enforce security best practices to protect our clients' data and ensure compliance with industry regulations and standards, such as GDPR and HIPAA.
• Ensure your department follows documented Change Management policy.
• Set performance goals/standards/objectives for the team. Perform all management responsibilities for the team including coaching and development.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required qualifications:

• 8+ years of experience in at least one major CSP (Azure, AWS, GCP, OCI, etc.), providing application support, and/or technical consulting.
• 5+ years of experience in a leadership role with 2 years in a formal management role.
• Bachelors degree in computer science, information systems, or related field.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• Experience with Linux.
• Experience in infrastructure, network, or storage management.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Additional competencies, knowledge and skills

• Strong management and leadership skills
• In-depth technical knowledge of one or more operating systems and hardware architecture
• Good ability to handle multiple projects at the same time
• Experience with SAS systems or SAS programming.
• 5+ Years of Operational Leadership Experience, including managing KPIs relative to hosted service delivery.