MANAGER-LEARNING AND DEVELOPMENT

Position Overview

The Manager – Training & Development will be responsible for designing, implementing, and monitoring training programs aimed at enhancing the sales effectiveness, product knowledge, and customer service skills of retail staff. This role ensures the continuous development of employees to drive sales performance, improve customer experience, and support overall business growth.

Key Responsibilities

• Training Strategy & Planning
• Develop and execute training strategies aligned with retail sales goals.
• Identify skill gaps through performance analysis, feedback, and sales results.
• Prepare annual/quarterly training calendars.
• Program Design & Delivery
• Design engaging training modules (classroom, on-the-job, e-learning, role plays).
• Deliver induction training for new hires and refresher training for existing staff.
• Create product knowledge sessions, upselling & cross-selling techniques, and customer service training.
• Performance & Impact Measurement
• Monitor training effectiveness through assessments, feedback, and sales KPIs.
• Track productivity improvement post-training and suggest corrective measures.
• Maintain training MIS, reports, and dashboards for management.
• Team & Stakeholder Management
• Collaborate with Store Managers, HR, and Sales Heads to align training with business needs.
• Mentor and guide in-house trainers or external training partners.
• Build a culture of continuous learning within the retail teams.
• Content Development & Innovation
• Develop manuals, SOPs, sales scripts, and digital learning content.
• Introduce innovative training methods (gamification, simulations, VR-based learning if applicable).

Key Skills & Competencies

• Strong understanding of retail sales processes and customer service.
• Excellent facilitation, communication, and presentation skills.
• Ability to analyze data and measure training impact on sales performance.
• Knowledge of modern training tools (LMS, e-learning platforms).
• Leadership and people development skills.

Qualification & Experience

• Bachelor’s/Master’s degree in Business Administration, HR, Retail Management, or related field.
• 3–5 years of experience in Training & Development, preferably in retail sales .
• Proven record of designing and delivering impactful sales training programs.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person