Manager- KAM/ Retention

You will be responsible for leading strategic client relationships and ensuring exceptional service delivery as a Key Account Manager. This role entails taking end-to-end ownership of key accounts, leading a team, and driving revenue growth through effective relationship management, operational execution, and collaboration with internal stakeholders. Your key responsibilities will include demonstrating good communication and analytical skills, delivering excellent customer service through problem-solving, task prioritization, and follow-up, working effectively in a team environment, building credibility with senior management by collaborating with internal and external resources, being proactive and self-driven with a strong sense of ownership, and demonstrating proficiency in negotiation and persuasion. To be successful in this role, you should hold a Graduate/Postgraduate degree in Business, Supply Chain, or a related field, have 4 to 8 years of experience in key account management within the logistics or supply chain industry, possess a proven track record of managing large enterprise clients and leading a team, and exhibit excellent communication, negotiation, and presentation skills. Additionally, you should have a strong understanding of logistics operations, service delivery, and client lifecycle management, be proficient in MS Excel, and have knowledge of analytics tools such as VBA, SQL, R, and Python. In terms of behavioral skills, you should demonstrate leadership and team management capabilities, maintain a strong customer-centric approach with a problem-solving mindset, be able to manage multiple stakeholders, work efficiently in a fast-paced environment, and exhibit proactive, self-driven, and accountable behavior with a high sense of ownership.,