Manager - KAM

Key Account Manager (KAM)

Role Overview:

The Key Account Manager (KAM) is responsible for delivering a premium service to our top-tier vendors, ensuring an exceptional vendor experience. As the primary point of contact, KAMs address grievances, provide clarifications, and offer support on payment-related issues.

Key Responsibilities:

• Own and track business metrics to enhance customer experience for vendors.
• Analyze vendor issues in-depth and provide data-driven recommendations and action plans to improve satisfaction.
• Act as the voice of the vendor, fostering long-term relationships and effective communication across all levels.
• Collaborate with internal teams (e.g., Invoice Processing, O2C, R2R, QC) to resolve vendor issues and manage escalations.
• Lead initiatives to improve vendor scorecard performance.

Qualifications & Experience:

• Bachelor s degree with 6+ years of experience in customer-facing roles or stakeholder management.
• Experience in sectors such as Retail or FMCG.
• Previous experience in an account management role is preferred.
• Exceptional written and verbal communication skills.
• Strong active listening skills with a solutions-oriented, consultative approach.
• Ability to operate effectively in fast-paced and ambiguous environments while taking ownership of objectives.
• Proficient in working collaboratively with teams to deliver high-quality results.
• Excellent attention to detail and the ability to manage multiple projects simultaneously.

About Pierian:

Founded in 2002, Pierian Services is a leading Global Business Services company,

providing a range of services and solutions in strategy, consulting, and operations

management.

We have helped several Fortune 500 companies and new-age start-ups work smarter and

achieve accelerated growth through process transformation, digital technology

enablement, and creating and managing value-generating business services.

We are a team of 2000+ highly skilled professionals managing 300+ clients across 20

countries with 10 key delivery centers.

We have endless opportunities for passionate finance and accounting experts who

genuinely believe in delivering value-generating professional services. We have several

professionals who have joined the company as freshers and have built thriving careers at

Pierian over more than a decade.

When asked about the top reasons why people love working with Pierian, they shared the

following

- Truly human-centric culture

- Empathetic leadership

- Flexible work schedules

- Remote working

- Open-door approach

You will love working at Pierian if

- You take full ownership and pride in your work.

- You are obsessed with attention to detail.

- You truly believe in continuous learning.

- You want to make a career, and not just do a job.