Manager - IT Management

We are seeking a talented individual to join our MMC Tech AMSI at MMC Corporate This role will be based in Gurgaon/Noida Location . This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager - IT Management

What can you expect?

The Partner Success Specialist will play a key role in supporting the Partner Success Teams strategic initiatives while also executing tactical tasks as assigned by the Partner Success Manager and Partner Success Lead Specialists. This position requires a proactive individual with a foundational understanding of customer success and account management principles. The ideal candidate will assist in managing partner relationships by conducting regular check-ins, gathering feedback, and ensuring that clients receive the necessary support. Additionally, the Partner Success Specialist will collaborate with team members to enhance customer engagement and satisfaction, contributing to the overall success of the Partner Success Team. This role is essential for driving operational efficiency and delivering high-quality service to our partners.

Client Relationship Management:
The Partner Success Specialist will assist in establishing and nurturing relationships with key stakeholders (TPM) within business IT units. This includes participating in regular check-ins, gathering feedback on their business goals, and ensuring satisfaction with the services provided. The Specialist will support the Partner Success Manager in addressing concerns and helping stakeholders navigate challenges.

Assistance in Team Development.

The Partner Success Specialist will support the Partner Success Sr Specialists and Manager by participating in team activities and sharing insights. This includes engaging in training sessions and contributing to a positive team environment.

On Boarding support:
The Partner Success Specialist will assist in the onboarding process for new services by helping to gather information from partners and Core Tech, chasing teams and ensuring that the Core Tech teams understand their needs. This may involve participating in workshops and providing support during the initial phases of onboarding.

Performance Monitoring Assistance:
The Partner Success Specialist will help track customer health metrics, such as usage statistics and satisfaction scores. By gathering and organizing this data, they can assist the Partner Success Manager in identifying trends and potential issues.

Support in Strategic Planning:
The Partner Success Specialist will assist in the execution of partner success plans by helping to gather information on stakeholders' goals and objectives. This includes supporting the identification of key performance indicators (KPIs) and contributing to the review of progress.

Cross-Functional Collaboration:
The Partner Success Specialist will collaborate with various internal teams to ensure a seamless customer experience. This involves sharing insights from stakeholder interactions and assisting in the coordination of efforts to resolve issues.

Risk Management:
The Partner Success Specialist will help identify service issues and support the Partner Success Manager in developing strategies to mitigate churn. This includes proactively addressing potential risks to customer satisfaction and contributing to solutions that enhance the overall customer experience

We will count on you for:

• Self-motivated to excel in a remote position, collaborating effectively with a remote team
• You are a self-starter; you can take initiative without waiting for direction.
• The ability to work in a fast-paced environment with changing priorities and deadlines
• You are used to working and communicating with both business and technical stakeholders at varying levels of seniority
• Extensive experience in designing and communicating technology solutions that can be traced back to requirements

What you need to have:

• Bachelor’s degree in business, Marketing, or a related field.
• 7+ years of experience in Partner Success, account management, or a related field, preferably within an IT Services vendor organization.
• Basic knowledge of managing and supporting customer accounts, with a focus on customer satisfaction and retention.
• Ability to gather, interpret and present data to assist in making informed decisions and identifying trends related to customer health and engagement.
• Strong verbal and written communication skills, with the ability to build rapport and trust with stakeholders while effectively conveying information. Strong Powerpoint skills
• Ability to assist in navigating customer situations and identifying solutions to address their needs and concerns.
• Basic proficiency in tools like Service Now and Planview is preferable, with a willingness to learn and adapt to new software and systems as needed.

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.