Lead the India-based mainframe team responsible for monitoring, supporting, and enhancing applications running on two North American mainframes.
Oversee the reliable execution of nightly batch runs and proactively address issues impacting system availability or performance.
Collaborate with North American application and operations teams to ensure 24x7 coverage, smooth handoffs, and timely incident resolution.
Monitor system health metrics, ensuring issues are escalated and resolved quickly to minimize downtime.
Encourage a culture of accountability, knowledge sharing, and continuous improvement within the India team.
Drive operational excellence through process automation, workflow optimization, and detailed documentation.
Ensure compliance with global IT standards, audit requirements, and change management protocols.
Communicate progress, risks, and operational insights clearly with leadership in both India and North America.

Experience:

Strong background in mainframe operations, with exposure to application support, batch processing, and system monitoring.
Previous experience leading technical teams, with proven ability to manage day-to-day operations while balancing project needs.
Effective communicator, able to bridge technical and business priorities across global teams.
Comfortable working in a fast-paced, multi-functional environment, balancing immediate operational needs with long-term improvements.
Knowledge of legacy mainframe environments and how they integrate with modern platforms and enterprise operations.
Familiarity with ITIL or ITSM practices, including incident, problem, and change management.

Education

Bachelor s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).
Advanced degree (e.g., MBA or Master s in IT Management) is a plus.

Preferred Qualifications

Hands-on experience with mainframe technologies such as COBOL, JCL, CICS, IDMS, and VSAM.
Familiarity with scheduling tools (e.g., CA7) and monitoring utilities.
Experience managing offshore IT teams or supporting global IT operations.
Exposure to modernization strategies for mainframe systems or integration with digital platforms.

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