Job
Description
As an IT Manager for Mainframe Applications & Operations at Thermo Fisher Scientific's Customer Channels Group in India, you will be leading a newly established team responsible for supporting two business-critical mainframes in Canada and the US. Your role will involve overseeing the day-to-day operations of the India-based team to ensure system stability, reliable execution of nightly batch runs, and overall health of the mainframe environments. Additionally, you will play a crucial role in driving efficiency, promoting collaboration across global teams, and ensuring operational demands are met both now and in the future. **Key Responsibilities:** - Lead the India-based mainframe team in monitoring, supporting, and enhancing applications running on two North American mainframes. - Ensure reliable execution of nightly batch runs and proactively address any issues affecting system availability or performance. - Collaborate with North American teams to ensure 24x7 coverage, smooth handoffs, and timely incident resolution. - Monitor system health metrics, escalate and resolve issues promptly to minimize downtime. - Foster a culture of accountability, knowledge sharing, and continuous improvement within the India team. - Drive operational excellence through process automation, workflow optimization, and detailed documentation. - Ensure compliance with global IT standards, audit requirements, and change management protocols. - Communicate progress, risks, and operational insights clearly with leadership in both India and North America. **Qualifications:** - Strong background in mainframe operations, including application support, batch processing, and system monitoring. - Previous experience in leading technical teams, managing day-to-day operations while addressing project needs. - Effective communication skills to bridge technical and business priorities across global teams. - Ability to work in a fast-paced, multi-functional environment, balancing immediate operational needs with long-term improvements. - Knowledge of legacy mainframe environments and their integration with modern platforms and enterprise operations. - Familiarity with ITIL or ITSM practices, such as incident, problem, and change management. **Education:** - Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience). - Advanced degree such as an MBA or Masters in IT Management is a plus. **Preferred Qualifications:** - Hands-on experience with mainframe technologies like COBOL, JCL, CICS, IDMS, and VSAM. - Familiarity with scheduling tools (e.g., CA7) and monitoring utilities. - Experience in managing offshore IT teams or supporting global IT operations. - Exposure to modernization strategies for mainframe systems or integration with digital platforms. In addition to a competitive salary, annual incentive plan bonus, and healthcare benefits, Thermo Fisher Scientific offers employment opportunities with an innovative organization that values integrity, intensity, involvement, and innovation. Thermo Fisher Scientific Inc. is an Equal Opportunity Employer committed to providing reasonable accommodations to individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at 855-471-2255.,
