About this role: Wells Fargo is seeking a Technology Director. In this role, you will: Manage a team of engineering managers and engineering leads Focus on delivering commitments aligned to enterprise strategic priorities Build support for strategies with business and technology leaders Guide development of actionable roadmaps and plans Identify opportunities and strategies for continuous improvement of software engineering practices Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers Identify financial management and strategic resourcing Set risk management guidelines and partner with stakeholders to implement key risk initiatives Develop strategies for hiring engineering talent Lead implementation of projects and encourage engineering innovation Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Interface with external agencies, regulatory bodies or industry forums Manage allocation of people and financial resources for Technology Strategic Leadership Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience Desired Qualifications: Technology Operations Experience Knowledge and understanding of Enterprise monitoring, observability and automation. Experience of driving large scale organizational change management initiatives Experience in Infrastructure and application production support ITIL and IT Service Management Understanding of Site Reliability Engineering Principles Job Expectations: Lead IT Transformation for an Always ON Production management Run day to day command center operations Drive Reliability Culture within the team Complex situation management capabilities Provide management direction and leadership of all technology command center teams either via direct line or through dotted line influence Manage and develop teams of individual contributors and command center managers in roles with moderate complexity and risk in Technology Operations Regularly interact with technical first responder teams including IT Operations, Mainframe Operations, Wholesale Service Level Management, Cyber Fusion Center, and Digital Channels etc. Lead Service Operations support for public and private cloud, SaaS, IaaS, PaaS etc. Regularly interact with senior managers and leaders concerning business process impact during large incidents Coordinate policy and procedures with BCP, Root Cause Analyst and Service Level Management teams Engage and interact with line of business and technology leaders of Enterprise IT Process Technology Operations Management owners, managers, and subject matter experts. Identify and recommend opportunities for technology operations process improvement and development Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client-facing, and internal applications consumed by the Business Drive key strategic initiatives associated with technology availability Work with IT risk management, compliance, and all lines of defense, including Audit, to ensure platform risks are proactively managed Institute controls in partnership with Operation Risks to ensure risk management is sustainable Manage the costs, demand, and resource capacity for the team resources, leveraging external resources as needed Determine appropriate strategy and actions of technology operations team to meet deliverable Interpret and develop policies and procedures Collaborate with and influence all levels of professionals, including more experienced managers Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology operations Develop and guide a culture of talent development to meet business objectives and strategy Lead IT Transformation for an Always ON Production management Run day to day command center operations Drive Reliability Culture within the team Complex situation management capabilities
