Manager II, Content Development

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• As outlined for Content Developer and, edit written content to improve clarity, coherence, and readability while maintaining the instructional integrity of the material.

• Ensure that the content is well-structured and flows logically, facilitating a smooth learning experience for the audience.
• Conduct thorough proofreading to correct grammatical errors, punctuation mistakes, spelling issues, and typos.
• Validate the use of correct terminology, especially when dealing with industry-specific or technical content.
• Check for content completeness, ensuring all required elements (e.g., introductions, summaries, assessments) are included and aligned with the learning objectives.
• Verify facts, statistics, and data provided in the training content to ensure accuracy and reliability.
• Collaborate with subject matter experts (SMEs) to ensure that all technical or specialized content is factually correct and up to date.
• Confirm that the content meets legal and regulatory requirements
• Test interactive elements such as quizzes, simulations, videos, and activities to ensure they function properly across different devices and platforms.
• Validate the usability of e-learning modules, checking for functionality issues, broken links, or missing content.
• Ensure that multimedia elements (audio, video, animations) are of high quality and align with the written content.
• Ensure that all content is aligned with the learning objectives and supports the intended training outcomes.
• Ensure that content is edited and checked for quality
• Maintain version control of content, ensuring that edits, changes, and updates are properly tracked.
• Keep clear records of revisions, ensuring that stakeholders can refer to previous versions if necessary.

Key Skills and knowledge:

• 5 years of experience in developing and quality checking training materials for e-learning platforms, classroom training, and blended learning environments.
• Excellent written and verbal communication skills
• Bachelor’s degree in education, Instructional Design, etc. or certifications in instructional design (e.g., ATD Certified Professional in Learning and Performance - CPLP) or e-learning development (e.g., Articulate, Adobe Captivate).
• Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, etc., e-learning development platforms to create interactive learning experiences.
• Working knowledge of graphic design tools (e.g., Adobe Creative Suite, Vyond, Canva) to integrate high-quality visuals.
• Knowledge of Learning Management Systems (LMS)
• Understanding of SCORM, AICC, and xAPI standards for e-learning content.
• Basic understanding of HTML5/CSS will be beneficial.

Educational qualification: Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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