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AMERICAN EXPRESS
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Manager I - Project Management

Manager I - Project Management

AMERICAN EXPRESS

2 - 7 years

15 - 17 Lacs

gurugram

Posted:4 hours ago| Platform:

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Skills Required

functional project management management skills program management customer engagement customer focus process mapping operations relationship management delivery management leadership people leadership communication skills governance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead the planning and management of a diverse set of initiatives that result in the achievement of sustainable, transformational goals.

Identify opportunities to drive process improvements through process mapping, simplification, working with cross functional leaders within and outside of CFN.

Ownership of work streams to improve our service, customer engagement and operational activities and fostering a spirit of collaboration across teams.

Provide strategic thought leadership for top priority customer journeys, including linkages and dependencies with groups within and outside of CFN.

Developing and executing strategic frameworks for vaguely defined business problems and ability to turn those frameworks into actionable projects that drive meaningful results.

Champion transformational change across a variety of areas, establish appropriate governance and communication cadence.

Partner with multiple teams including Operations, Capabilities, and Technologies, among others to develop collaborative approaches while jointly prioritizing and addressing key business opportunities.

Innovative and progressive thinking to enable business growth, along with a strong ability to influence design, strategy, and execution when needed.

Proactively anticipating the Control requirements of a process / function and ensuring that they are addressed.

Qualifications:

5+ years experience within American Express and a deep understanding of the GS environment

Excellent relationship management skills with proven ability to work with executive teams and to influence across the organization, both within and outside of GS.

Ability to leverage a strong Growth Mindset to elevate people leadership, through inspiration and motivation of a dynamic/diverse team.

Experience collaborating effectively across cultural and organizational boundaries.

Focus on the customer; demonstrate desire to understand and solve for customer needs and pain points.

Prior large-scale project / process experience required, with a proven ability to think strategically, yet drive tactical execution through collaborative team efforts.

Strategic thought leader with the ability to work through unstructured problems and develop clear action plans.

Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Blue Box Values.

Exceptional communication skills and proven ability to influence senior leaders and business partners.

Proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change.

Knowledge and experience with Global Services Group processes and functional areas preferred.

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AMERICAN EXPRESS

Financial Services

New York NY

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Manager I - Project Management