Manager HR & Operations

We are seeking an experienced HR & Operations Manager to oversee both people management and daily operations for a high-end luxury fitness club. The ideal candidate will ensure smooth operations, exceptional member experience, and a professional, service-driven workplace culture.

Key ResponsibilitiesHuman Resources

• Manage recruitment, onboarding, and training of gym staff
• Implement HR policies, procedures, and performance management systems
• Handle attendance, payroll coordination, employee records, and compliance
• Address employee relations, conflict resolution, and disciplinary actions
• Build a positive, luxury-focused work culture

Operations

• Oversee day-to-day gym operations and staff scheduling
• Ensure cleanliness, safety, and premium facility standards
• Manage vendors, inventory, and equipment maintenance
• Handle member feedback and resolve issues professionally
• Monitor operational costs, budgets, and KPIs
• Ensure SOPs and brand standards are followed consistently

Requirements

• Bachelor’s degree in HR, Business, Hospitality, or related field
• 4–7 years of experience in HR and/or operations (fitness, hospitality, or luxury industry preferred)
• Strong leadership, organizational, and communication skills
• Customer-service mindset with attention to detail
• Knowledge of labor laws and operational best practices
• Ability to work flexible hours, including weekends

What We Offer

Job Type: Full-time

Pay: ₹15,746.28 - ₹25,873.51 per month

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• HR Management: 1 year (Required)
• Branch handling: 1 year (Required)

Work Location: In person