Manager - HR & Admin

As a Healthcare Operations Manager / Admin / HR Head, your role is crucial in ensuring smooth daily operations, overseeing HR functions, and managing administrative processes within the healthcare facility. You play a key part in strategic planning, employee management, compliance, and supporting clinical departments to deliver efficient and quality care. **Key Responsibilities:** - Supervise and streamline day-to-day healthcare facility operations. - Implement and monitor SOPs for various departments (clinical and non-clinical). - Coordinate between departments (nursing, pharmacy, diagnostics, billing, etc.) to ensure seamless patient care. - Ensure availability of medical and non-medical supplies, equipment maintenance, and vendor coordination. - Oversee patient admission, discharge, and feedback processes for service excellence. - Monitor and improve KPIs for patient satisfaction, efficiency, and cost-effectiveness. Lead hospital administration including front desk, housekeeping, security, cafeteria, and maintenance. Ensure compliance with statutory and healthcare regulations (e.g., NABH, JCI, local health authority rules). Maintain accurate records of licenses, accreditations, audits, and legal documents. Budget planning and cost control for non-clinical departments. Develop and execute HR policies in alignment with organizational goals. Manage end-to-end recruitment, onboarding, training, and performance appraisals. Address employee grievances, maintain workplace discipline, and ensure a positive work culture. Conduct employee engagement activities, health and safety programs, and training workshops. Support leadership in business planning, budgeting, and cost optimization initiatives. Analyze performance reports and suggest improvements in operational processes. Identify areas for automation and digital transformation to increase efficiency. **Qualifications:** - Bachelors degree in Hospital Administration, Healthcare Management, Human Resources, or related field. - MBA/MHA/PGDHM or equivalent preferred. - Minimum 5-10 years of experience in healthcare operations, HR, or administration (hospital/clinic/healthcare setup). **Preferred Certifications (if any):** - NABH Internal Auditor Training - Certification in Healthcare Quality - HR Certification (SHRM, HRCI, etc.) You will report directly to the CEO or Medical Director and work closely with department heads, clinicians, finance, IT, and external partners. This is a full-time position requiring in-person work.,