Manager EMEA Indirect Tax

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a highly skilled and experienced Manager to oversee our EMEA Indirect Tax operations. This role requires a strategic thinker with a strong technical background in tax regulations and compliance, as well as exceptional leadership and communication skills. The Manager will be responsible for managing indirect tax processes, ensuring compliance with local tax laws, and providing strategic guidance on tax planning and risk management. Experience with One Source is an added advantage.

Key Responsibilities:

• Oversee indirect tax compliance and reporting for EMEA region.
• Develop and implement tax strategies to optimize the company's tax position and minimize risks.
• Ensure timely and accurate filing of VAT, GST, DST and other indirect tax returns.
• Manage relationships with tax authorities and external advisors.
• Support on designing and implementing Tax Technology and AI in Taxation projects.
• Conduct tax research and stay updated on changes in tax legislation and regulations including for e-invoice, VAT on digital services etc.
• Provide training and support to internal teams on indirect tax matters.
• Collaborate with finance, legal, and other departments to ensure tax compliance and alignment with business objectives.

Required Skills and Qualifications: Soft Skills:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Leadership: Demonstrated ability to lead and manage a team, fostering a collaborative and inclusive work environment.
• Communication: Excellent verbal and written communication skills to effectively interact with internal and external stakeholders.
• Adaptability: Ability to adapt to changing tax regulations and business environments.
• Attention to Detail: Meticulous and detail-oriented, ensuring accuracy in all tax-related matters.
• Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with tax authorities and external advisors.

Hard Skills:

• Technical Expertise: In-depth knowledge of indirect tax regulations, including VAT, GST, and other related taxes in EMEA region.
• Tax Compliance: Proven experience in managing indirect tax compliance and reporting processes.
• Tax Planning: Ability to develop and implement tax strategies to optimize the company's tax position.
• Analytical Skills: Strong analytical and problem-solving skills to interpret and apply tax regulations effectively.
• Technology Proficiency: Proficient in One Source and ERP systems (e.g., SAP, Oracle).

Education and Experience:

• Professional certification in Finance or a related field (e.g., CA, LLB, CPA)
• Minimum of 8 years of experience in Indirect tax management, preferably within a multinational organization or Big 4.
• Proven track record of managing indirect tax operations in EMEA region.
• Experience in leading and developing high-performing teams.

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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