Manager Digital Production Delivery

As a key member of the Delta Technology Hub, you will play a pivotal role in driving innovation and delivering high-value solutions to enhance customer experiences. Your primary responsibilities will include leading and coordinating a diverse team of content strategists, visual designers, and content delivery specialists. It will be your responsibility to manage workload planning, resource prioritization, and team capacity to ensure efficient execution of projects. Furthermore, you will be tasked with managing and improving workflow processes, tools, and documentation to support scalable content delivery. Acting as the primary point of contact for stakeholder communication, you will ensure alignment on timelines, deliverables, and expectations. Additionally, you will run status meetings, maintain status documentation, and provide visibility into project progress and blockers. Collaboration with developers will be essential to ensure a smooth design-to-dev handoff, including clear specifications, asset delivery, and quality assurance support. Your role will also involve serving as a bridge between creative, strategy, and technical teams to ensure both visual fidelity and performance optimization. Driving accountability for on-time, high-quality delivery of digital content and experiences will be a key aspect of your responsibilities. To succeed in this role, you are required to possess a Bachelor's degree in Computer Science, Computer Information Systems, or related technical fields. You should have extensive experience in team leadership, resource allocation, capacity planning, and resource utilization. With a minimum of 12 years of experience in digital content operations, digital content strategy within e-commerce or marketing technology environments, including 5 years of leadership experience, you are expected to have excellent team coordination, workload planning, and prioritization skills. Moreover, you should have a strong background in mentoring team members, fostering a culture of collaboration, ownership, and continuous learning. Effective communication skills to manage stakeholder relationships, run status meetings, and maintain project documentation are essential. Basic knowledge of web development technologies such as HTML, CSS, and JavaScript, along with an understanding of web and mobile guidelines, accessibility standards, and responsive design principles, will be beneficial. Additionally, familiarity with Adobe tools, previous retail, airline, or e-commerce design experience, and experience in building or scaling design operations (DesignOps) or content operations frameworks will give you a competitive edge. The ability to define and track operational KPIs, evaluate and implement new technologies, and drive team efficiency through AI-assisted design/content tools will be preferred qualifications for this role.,