8 Operational Kpis Jobs

As the Transformation Lead at Persistent Systems in Pune, you will play a crucial role in converting enterprise data into strategic insights that directly impact executive decision-making and drive business value across global units. Your responsibilities will include developing enterprise-wide data analytics frameworks, identifying high-impact opportunities through data modeling, overseeing Margin Improvement Program (MIP) tracker, and optimizing EBIT across Operating Units (OUs). You will also be involved in architecting cross-functional performance analysis using advanced metrics, facilitating communication between enablement functions and executive leadership, ensuring data accuracy and compliance standards, and designing executive dashboards for CXO-level stakeholders. Furthermore, you will lead and mentor a high-performing analytics team to foster a culture of data-driven decision-making. To excel in this role, you should bring 15+ years of experience in analytics, strategy, performance management, or business insights, preferably in IT Services/Product Engineering organizations. You must have a proven track record in leading enterprise-level analytics or transformation initiatives, expertise in advanced Excel, PowerPoint, and BI tools like Power BI, Tableau, or Qlik. Strong stakeholder management, executive communication skills, financial acumen, and the ability to synthesize complex data into actionable insights are essential for success in this position. At Persistent Systems, you will enjoy a competitive salary and benefits package, a culture focused on talent development with opportunities for promotion and company-sponsored higher education, exposure to cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, children, and parents. The company values diversity, inclusivity, and a people-centric work environment, offering hybrid work options, flexible hours, and accessibility-friendly office setups to support employees with disabilities. Persistent is an Equal Opportunity Employer committed to creating a diverse and harassment-free workplace for all employees. If you are ready to unleash your full potential in a dynamic and innovative environment, join us at Persistent Systems - persistent.com/careers.,

About the Role We are looking for a dynamic Operations Lead with 3-5 years of experience in managing and optimizing academic operations. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to drive efficiency while ensuring excellent learner and teacher experience. You will own critical operational metrics such as teacher attendance, student engagement, customer satisfaction, and issue resolution , playing a central role in delivering smooth and impactful learning outcomes. Key Responsibilities A.) Performance Monitoring & Reporting Track and improve Teacher Attendance Rate and Student Attendance Rate to ensure consistent learning delivery. Monitor Churn Rate and design proactive interventions to retain students. Measure and enhance Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) . B.) Operations Management Ensure timely Report & Certification Dispatch with zero errors. Manage Teacher Change Turnaround efficiently to minimize disruptions in learning. Optimize Issue Resolution Time , ensuring quick response and closure of operational or customer issues. C.) Feedback and Continous Improvment Build and oversee Feedback Collection Coverage across students, teachers, and parents. Analyze operational data to identify gaps, trends, and improvement opportunities. Collaborate with cross-functional teams (Academic, Product, Sales, Customer Success) to drive excellence in processes. D.) Team Leadership & Collaboration Supervise and support the operations team to achieve daily, weekly, and monthly targets. Implement SOPs, compliance checks, and best practices across all operational workflows. Act as a bridge between management, teachers, and students to ensure smooth coordination. Qualifications & Requirenments Bachelors/Masters degree in Business Administration, Operations Management, or related field. Minimum 3 years of experience in operations, preferably in edtech, education, or service-oriented industries . Strong analytical skills with expertise in operational KPIs and performance dashboards. Hands-on experience with CRM tools, LMS platforms, and reporting systems. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced, high-growth environment. What we offer Opportunity to lead core operations in a fast-scaling education company. A collaborative culture that values efficiency, innovation, and continuous improvement. Professional growth through ownership of impactful KPIs and exposure to cross-functional leadership. A chance to directly influence the learning experience and satisfaction of students worldwide . If you are driven by operational excellence and want to make a meaningful impact in the education sector, we would love to have you on our team. Show more Show less

As a Power BI Analyst at Hitachi Energy, you will be a part of the Operation Center, India (INOPC-PGTR) and a member of the PGTR Quality & Operations Team. Your role will involve contributing to the development of a global operational analytics environment to enhance PGTR's operational and quality performance. You will collaborate with various teams to optimize key activities and resources, focusing on developing the PGTR QO PowerBI workspace, creating adhoc analytics, reports, and dashboards using Power BI, Excel, and PowerPoint. Your responsibilities will include supporting the PGTR QO Management in administering the BU-QOs PowerBI workspace, building Analysis Services reporting models, developing visual reports and KPI scorecards, implementing row-level security and DAX queries in Power BI desktop, as well as creating tabular and multidimensional models. You will also extract and analyze data from different sources, perform What/IF and scenario analyses, and maintain reports and dashboards for the Transformers Quality & Operations Department. Furthermore, you will be involved in training stakeholders on report and dashboard usage, ensuring data quality and completeness, supporting data cleansing efforts, and developing the BU QOs Reporting & Analytics Team Space on Sharepoint. You will maintain an up-to-date online documents library and adhere to Hitachi Energy's core values of safety and integrity. To excel in this role, you should have expertise in building visualizations in Power BI, DAX queries, and functions, with a preference for DA-100 certification. Experience with SAP/S4 HANA data handling, connecting various data sources in Power BI, and advanced data manipulation skills are essential. Familiarity with secondary tools like Microsoft Azure, SQL data warehouse, SSAS, Visual Studio, and Power Apps is beneficial. Proficiency in MS Office tools, understanding of organizational structures, operational KPIs, and flexibility across timezones are desired qualities. Strong communication skills in English, both spoken and written, are necessary for this position.,

As a key member of the Delta Technology Hub, you will play a pivotal role in driving innovation and delivering high-value solutions to enhance customer experiences. Your primary responsibilities will include leading and coordinating a diverse team of content strategists, visual designers, and content delivery specialists. It will be your responsibility to manage workload planning, resource prioritization, and team capacity to ensure efficient execution of projects. Furthermore, you will be tasked with managing and improving workflow processes, tools, and documentation to support scalable content delivery. Acting as the primary point of contact for stakeholder communication, you will ensure alignment on timelines, deliverables, and expectations. Additionally, you will run status meetings, maintain status documentation, and provide visibility into project progress and blockers. Collaboration with developers will be essential to ensure a smooth design-to-dev handoff, including clear specifications, asset delivery, and quality assurance support. Your role will also involve serving as a bridge between creative, strategy, and technical teams to ensure both visual fidelity and performance optimization. Driving accountability for on-time, high-quality delivery of digital content and experiences will be a key aspect of your responsibilities. To succeed in this role, you are required to possess a Bachelor's degree in Computer Science, Computer Information Systems, or related technical fields. You should have extensive experience in team leadership, resource allocation, capacity planning, and resource utilization. With a minimum of 12 years of experience in digital content operations, digital content strategy within e-commerce or marketing technology environments, including 5 years of leadership experience, you are expected to have excellent team coordination, workload planning, and prioritization skills. Moreover, you should have a strong background in mentoring team members, fostering a culture of collaboration, ownership, and continuous learning. Effective communication skills to manage stakeholder relationships, run status meetings, and maintain project documentation are essential. Basic knowledge of web development technologies such as HTML, CSS, and JavaScript, along with an understanding of web and mobile guidelines, accessibility standards, and responsive design principles, will be beneficial. Additionally, familiarity with Adobe tools, previous retail, airline, or e-commerce design experience, and experience in building or scaling design operations (DesignOps) or content operations frameworks will give you a competitive edge. The ability to define and track operational KPIs, evaluate and implement new technologies, and drive team efficiency through AI-assisted design/content tools will be preferred qualifications for this role.,

REQUISITION ID: 9825 LOCATION: Chennai DEPARTRMENT: Digital & Remote Operations Your Tasks Tracking of incidents to support the regions in predictive maintenance and to follow up with regions to close feedback loop Evaluation of predictive monitors using scoring methodologies Implementation and regular interpretation of operational KPIs to measure alert handling in regions Operate predictive monitors by reviewing alerts and conducting quality checks. Support on data topics like master data and reporting of data gaps Ticket handling focusing on data gathering, analysis and interpreting key business data set YOUR PROFILE Minimum 6-10 Years Data Analysis Wind industry or Renewable is added advantage Strong organizational and time management skills with the ability to prioritize tasks effectively? Strong multitasking skills?? Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders? Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws. Show more Show less

As a Chief Operating Officer (COO) for Contract O&M Services in Copper and Zinc Smelter Operations, you will be responsible for leading and scaling the operations across multiple sites. Your primary focus will be to instill a high-performance culture emphasizing professionalism, discipline, and technical excellence. Collaborating with internal teams and client organizations, you will drive superior operational Key Performance Indicators (KPIs) and ensure world-class smelting operations. Your key responsibilities will include overseeing end-to-end O&M operations at various smelter sites, ensuring process integrity, equipment reliability, and strategic goal achievement through defined metrics. You will standardize SOPs, safety protocols, and reporting systems while aligning area metrics with overall plant objectives to meet production targets. Additionally, building a performance-driven culture with clear accountability and operational discipline will be crucial. To excel in this role, you should hold a degree in Metallurgy, Chemical Engineering, or Mineral Processing and have a deep understanding of O&M elements such as Raw Material Handling, Roaster, Waste Heat Recovery Boiler, Hot Gas Precipitator, Acid Loading Plant, among others. Your leadership experience in multi-site O&M contract operations or large-scale metallurgical plant environments will be essential. Proficiency in Asset Optimization modules like Preventive Maintenance, Condition Based Monitoring, Root Cause Analysis, and a strong grasp of operational KPIs, HSE compliance, metallurgical processes, and continuous improvement tools are also required. If you are ready to take on this challenging yet rewarding role, apply now and join us in delivering excellence in smelting operations. For any queries or further information, you may contact Anoop Sinha, Director at PROFILE HR CONSULTANTS PVT LTD via email at career@profileconsultantsindia.com or phone at 9773520069.,

As an Assistant Manager-Learning and Development at Worldline, you will play a crucial role in the establishment of a global learning competence center and coordination of learning projects across the organization. You will collaborate closely with HR communities, subject matter experts, and other stakeholders to identify learning needs, develop learning solutions, and successfully implement these solutions within the company. Your responsibilities will include contributing to the roll-out of service delivery as per the ITIL process model for Learning operations/support services, being a champion for SAP SuccessFactors-related queries, ensuring efficient delivery of LMS-based services, managing the deployment of complex learning activities, collaborating with learning content providers, developing and deploying learners" feedback/evaluation of curriculum and courses, and supporting in the delivery of global learning projects. We are looking for an Assistant Manager-Learning with a Bachelor's/Master's degree in business administration, Human Resources, Engineering, or related field, along with 8-10 years of experience managing learning and development COE in an IT company. Proficiency with SuccessFactors SAP LMS is essential, and certification would be a plus. You should have a team-oriented mindset, good service delivery experience, excellent English communication skills, strong leadership abilities, and proficiency in O365. Experience in content authoring tools and instructional design would be a plus. Home working is possible as per India HR policy, and working time aligns with the European service window. If you are someone who can drive positive change, step up, and show what's next, with a passion for learning and growth, then this role at Worldline is ideal for you. Join us in shaping the evolution of learning within our organization and contribute to our growth and development initiatives. Learn more about life at Worldline and explore opportunities at jobs.worldline.com.,

The Operational Excellence Executive will be responsible for leading and implementing OpEx initiatives such as Lean, Six Sigma, and Kaizen. You will identify, design, and implement process improvement projects across various functions while ensuring adherence to GMP, safety, and regulatory requirements. Your role will involve driving process improvements, cost-saving projects, and monitoring operational KPIs to enhance overall efficiency. Collaborating with cross-functional teams for sustainable improvements and supporting digital transformation and automation initiatives will be key aspects of this position. Additionally, you will develop and implement training programmes to foster a culture of continuous improvement. To qualify for this role, you should have a background in Industrial Engineering or B. Pharm along with Six Sigma Green Belt/Black Belt certification. The ideal candidate will have 7-10 years of experience in this field. As the Operational Excellence Executive, your primary focus will be on driving continuous improvement initiatives, implementing Lean Six Sigma methodologies, and optimizing processes across manufacturing operations. You will work towards improving efficiency, reducing waste, and enhancing productivity while ensuring compliance with pharmaceutical industry standards.,