18 Operational Kpis Jobs

Role Overview: As the Dashboard Development Lead at Sandoz, you will be responsible for leading the development and maintenance of integrated dashboards to provide end-to-end visibility across the technology portfolio. Your role will involve ensuring reporting solutions are scalable, user-friendly, and aligned with strategic business objectives. You will also drive automation and standardization of reporting processes, collaborate with cross-functional stakeholders, define data governance standards, and communicate insights to senior leadership to promote a data-driven culture. Key Responsibilities: - Lead the development and maintenance of integrated dashboards - Ensure reporting solutions ...

Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Associate Manager Qualifications: Any Graduation Years of Experience: 14 Years to 16 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients...

Role Overview: As a Settlements Specialist at Socit Gnrale, your role involves performing Pre-Matching and Fails Management while adhering to specific market deadlines. You will investigate, conduct root cause analysis, and resolve Depot and Nostro breaks. It is essential to understand and meet operational KPIs and SLAs, stay updated on market rule changes, and ensure standard operating procedures are current. Additionally, you will play an active role in identifying process improvements, completing daily checklists promptly, and keeping process documents up to date. Key Responsibilities: - Perform Pre-Matching and Fails Management according to market deadlines - Investigate and resolve Depo...

As a Senior Manager Operations at unifyCX, you will play a vital role in leading the customer service and technical support functions. Your responsibilities will include: - Leading end-to-end operations for tech support and customer service to ensure alignment with business objectives. - Monitoring and managing service levels across all support channels (chat, email, phone, ticketing) to meet or exceed defined SLA targets. - Driving initiatives to improve CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), and other key support metrics. - Implementing and optimizing SOPs, workflows, and escalation protocols for efficient resolution of customer queries. - Collaborating with cross...

Role Overview: As a Plant Finance Controller at GKN Automotive's Oragadam facility in India, you will be responsible for leading plant-level financial management and control functions. Your role will involve preparing and analyzing financial reports, budgets, forecasts, and operational KPIs. You will support monthly and year-end closings with accuracy and timeliness, monitor and enhance internal controls for compliance and data integrity, provide business insights through data analysis, drive the budgeting process, collaborate with operational leaders to optimize cost and performance, and act as a key point of contact for regulatory and compliance matters. Key Responsibilities: - Lead plant-...

Role Overview: As an Associate Director of Customer Support (US Market) at The Knot Worldwide, you will lead and scale the India-based Customer Operations team supporting the entire US customer base. Your role will involve driving operational success, shaping long-term strategy, and fostering a high-performance culture within TKWW's values. You will oversee a team of direct reports and collaborate with various departments to ensure alignment with broader business goals. This role is suited for a hands-on leader passionate about coaching, streamlining processes, and driving change. Key Responsibilities: - Lead day-to-day operations for Customer Support, Collections, and Billing/Policy teams s...

Job Description We seek an experienced, detail-oriented, and proactive Infrastructure Operations Manager to oversee NOV's global infrastructure support, including servers, storage, virtualization platforms, Azure cloud environments, and core data center services. The Infrastructure Operations Manager will focus on team execution, issue resolution, infrastructure health, monitoring, incident response, and continuous service improvement of the server and storage infrastructure. This role is critical in ensuring the availability, performance, and scalability of NOV's infrastructure across over 550 global locations. Guided by industry best practices and a focus on reliability, security, and mode...

As a member of the Design team, you will be at the forefront of driving all Customer Experience (CX) initiatives and owning key metrics such as NPS, Automation, and CSAT. Your role will involve the following key responsibilities: - Process Design: You will be responsible for building scalable and repeatable playbooks, designing SOPs, SLAs, quality metrics, and agent training systems. - Expertise in CX tools: Your experience in managing CRM, IVR, Chat, and LMS tools will be crucial for the role. - Customer Experience frameworks: You should excel in designing and improving NPS/CSAT frameworks and running Voice of Customer (VOC) programs. - AI-First Thinking: Understanding how to leverage AI to...

As an Operational Excellence Executive, your role involves leading and implementing OpEx initiatives such as Lean, Six Sigma, and Kaizen. You will be responsible for identifying, designing, and implementing process improvement projects across various functions. It is crucial to ensure that all improvement initiatives adhere to GMP, safety, and regulatory requirements. Your responsibilities will also include driving process improvements, cost-saving projects, and monitoring as well as enhancing operational KPIs. Collaboration with cross-functional teams for sustainable improvements and support for digital transformation and automation initiatives will be key aspects of your role. Additionally...

Senior Manager Operations Location: APM Terminals Pipavav, Gujarat, India About APM Terminals APM Terminals, part of A.P. Moller Maersk, is a global leader in port and terminal operations with a presence in over 60 countries. We combine world-class infrastructure, advanced technology, and industry expertise to enable global trade and deliver seamless supply chain solutions for our customers. About APM Terminals Pipavav APM Terminals Pipavav is India's first public-private partnership port and one of the most efficient and environmentally responsible gateways on the west coast. Strategically located near major shipping routes, Pipavav serves container, bulk, liquid, and RoRo customers with mo...

As the Transformation Lead at Persistent Systems in Pune, you will play a crucial role in converting enterprise data into strategic insights that directly impact executive decision-making and drive business value across global units. Your responsibilities will include developing enterprise-wide data analytics frameworks, identifying high-impact opportunities through data modeling, overseeing Margin Improvement Program (MIP) tracker, and optimizing EBIT across Operating Units (OUs). You will also be involved in architecting cross-functional performance analysis using advanced metrics, facilitating communication between enablement functions and executive leadership, ensuring data accuracy and ...

About the Role We are looking for a dynamic Operations Lead with 3-5 years of experience in managing and optimizing academic operations. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to drive efficiency while ensuring excellent learner and teacher experience. You will own critical operational metrics such as teacher attendance, student engagement, customer satisfaction, and issue resolution , playing a central role in delivering smooth and impactful learning outcomes. Key Responsibilities A.) Performance Monitoring & Reporting Track and improve Teacher Attendance Rate and Student Attendance Rate to ensure consistent learning delivery. Monit...

As a Power BI Analyst at Hitachi Energy, you will be a part of the Operation Center, India (INOPC-PGTR) and a member of the PGTR Quality & Operations Team. Your role will involve contributing to the development of a global operational analytics environment to enhance PGTR's operational and quality performance. You will collaborate with various teams to optimize key activities and resources, focusing on developing the PGTR QO PowerBI workspace, creating adhoc analytics, reports, and dashboards using Power BI, Excel, and PowerPoint. Your responsibilities will include supporting the PGTR QO Management in administering the BU-QOs PowerBI workspace, building Analysis Services reporting models, de...

As a key member of the Delta Technology Hub, you will play a pivotal role in driving innovation and delivering high-value solutions to enhance customer experiences. Your primary responsibilities will include leading and coordinating a diverse team of content strategists, visual designers, and content delivery specialists. It will be your responsibility to manage workload planning, resource prioritization, and team capacity to ensure efficient execution of projects. Furthermore, you will be tasked with managing and improving workflow processes, tools, and documentation to support scalable content delivery. Acting as the primary point of contact for stakeholder communication, you will ensure a...

REQUISITION ID: 9825 LOCATION: Chennai DEPARTRMENT: Digital & Remote Operations Your Tasks Tracking of incidents to support the regions in predictive maintenance and to follow up with regions to close feedback loop Evaluation of predictive monitors using scoring methodologies Implementation and regular interpretation of operational KPIs to measure alert handling in regions Operate predictive monitors by reviewing alerts and conducting quality checks. Support on data topics like master data and reporting of data gaps Ticket handling focusing on data gathering, analysis and interpreting key business data set YOUR PROFILE Minimum 6-10 Years Data Analysis Wind industry or Renewable is added adva...

As a Chief Operating Officer (COO) for Contract O&M Services in Copper and Zinc Smelter Operations, you will be responsible for leading and scaling the operations across multiple sites. Your primary focus will be to instill a high-performance culture emphasizing professionalism, discipline, and technical excellence. Collaborating with internal teams and client organizations, you will drive superior operational Key Performance Indicators (KPIs) and ensure world-class smelting operations. Your key responsibilities will include overseeing end-to-end O&M operations at various smelter sites, ensuring process integrity, equipment reliability, and strategic goal achievement through defined metrics....

As an Assistant Manager-Learning and Development at Worldline, you will play a crucial role in the establishment of a global learning competence center and coordination of learning projects across the organization. You will collaborate closely with HR communities, subject matter experts, and other stakeholders to identify learning needs, develop learning solutions, and successfully implement these solutions within the company. Your responsibilities will include contributing to the roll-out of service delivery as per the ITIL process model for Learning operations/support services, being a champion for SAP SuccessFactors-related queries, ensuring efficient delivery of LMS-based services, manag...

The Operational Excellence Executive will be responsible for leading and implementing OpEx initiatives such as Lean, Six Sigma, and Kaizen. You will identify, design, and implement process improvement projects across various functions while ensuring adherence to GMP, safety, and regulatory requirements. Your role will involve driving process improvements, cost-saving projects, and monitoring operational KPIs to enhance overall efficiency. Collaborating with cross-functional teams for sustainable improvements and supporting digital transformation and automation initiatives will be key aspects of this position. Additionally, you will develop and implement training programmes to foster a cultur...