Lead Digital UX Content Specialist Delta Air Lines

4.0 - 8.0 years

0 Lacs

karnataka

On-site

The Delta Technology Hub at Delta Air Lines is dedicated to contributing to the company's mission of connecting people and cultures globally through innovation and technology. As a part of the transformation agenda, the Hub plays a crucial role in delivering high-value, niche, and innovative solutions that enhance customer experiences. As a member of this dynamic team, you will be responsible for various key areas: Strategic Content Design & Implementation: - Provide guidance on visual systems for promotional pages and microsites in alignment with Delta's brand standards. - Maintain consistency in tone, imagery, copy, accessibility, and usability across digital experiences. Content Experimentation & Optimization: - Collaborate with marketers to test copy variations and persuasive language combinations for performance improvement. - Drive experimentation and optimization strategies for core landing pages to meet retailing needs. Design System Advocacy: - Influence the development of new design system components to enhance customer journeys. - Ensure scalability and alignment of content strategies with future UX system evolution. Microsite Ownership: - Lead the end-to-end design and build of microsites, ensuring strategic alignment and high-quality execution. Governance & Alignment: - Align content strategies with Delta's UX content governance frameworks and systems. - Ensure content compliance with accessibility standards and supports seamless contextual flows such as flight deals and travel inspiration. To succeed in this role, you should possess: - A bachelor's degree in communications, Human-Computer Interaction (HCI), Design, Marketing, or a related field. - 3-6 years of experience in content strategy, UX writing, or digital content creation. - Experience in working on cross-functional teams and user-centered design principles. - Proficiency in tools such as Figma, Content DAMs, Adobe Experience Manager (AEM), and familiarity with tag management systems. - Strong communication skills, ability to provide feedback, and translate complex ideas into user-friendly content. - Comfortable working in agile environments and managing multiple projects. - Understanding of web development technologies like HTML, CSS, and JavaScript, as well as web and mobile design guidelines and accessibility standards. Preferred qualifications that will give you a competitive edge include strong cross-functional collaboration skills, previous retail, airline, or e-commerce design experience, knowledge of Adobe MarTech tools, and proficiency in HTML, CSS, and JavaScript. Join our team at Delta Air Lines and be a part of shaping memorable customer experiences through innovative digital content strategies.,

Posted 1 week ago

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Manager Digital Production Delivery Delta Air Lines

12.0 - 16.0 years

0 Lacs

karnataka

On-site

As a key member of the Delta Technology Hub, you will play a pivotal role in driving innovation and delivering high-value solutions to enhance customer experiences. Your primary responsibilities will include leading and coordinating a diverse team of content strategists, visual designers, and content delivery specialists. It will be your responsibility to manage workload planning, resource prioritization, and team capacity to ensure efficient execution of projects. Furthermore, you will be tasked with managing and improving workflow processes, tools, and documentation to support scalable content delivery. Acting as the primary point of contact for stakeholder communication, you will ensure alignment on timelines, deliverables, and expectations. Additionally, you will run status meetings, maintain status documentation, and provide visibility into project progress and blockers. Collaboration with developers will be essential to ensure a smooth design-to-dev handoff, including clear specifications, asset delivery, and quality assurance support. Your role will also involve serving as a bridge between creative, strategy, and technical teams to ensure both visual fidelity and performance optimization. Driving accountability for on-time, high-quality delivery of digital content and experiences will be a key aspect of your responsibilities. To succeed in this role, you are required to possess a Bachelor's degree in Computer Science, Computer Information Systems, or related technical fields. You should have extensive experience in team leadership, resource allocation, capacity planning, and resource utilization. With a minimum of 12 years of experience in digital content operations, digital content strategy within e-commerce or marketing technology environments, including 5 years of leadership experience, you are expected to have excellent team coordination, workload planning, and prioritization skills. Moreover, you should have a strong background in mentoring team members, fostering a culture of collaboration, ownership, and continuous learning. Effective communication skills to manage stakeholder relationships, run status meetings, and maintain project documentation are essential. Basic knowledge of web development technologies such as HTML, CSS, and JavaScript, along with an understanding of web and mobile guidelines, accessibility standards, and responsive design principles, will be beneficial. Additionally, familiarity with Adobe tools, previous retail, airline, or e-commerce design experience, and experience in building or scaling design operations (DesignOps) or content operations frameworks will give you a competitive edge. The ability to define and track operational KPIs, evaluate and implement new technologies, and drive team efficiency through AI-assisted design/content tools will be preferred qualifications for this role.,

Posted 2 weeks ago

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