Manager - D365 Business Central

Technical Manager – Dynamics 365 Business Central

Responsibilities

Key Responsibilities:

• Leadership & Team Management:
• Lead, mentor, and manage a team of Dynamics 365 developers, analysts, and support staff.
• Ensure the timely delivery of project milestones and adhere to best practices in coding and system integration.
• Provide technical guidance and troubleshooting expertise across all project stages, from development through to deployment and post-go-live support.
• System Development & Customization:
• Design, develop, and customize solutions using Dynamics 365 Business Central, tailoring the system to meet business requirements.
• Integrate third-party systems and applications with Business Central to ensure seamless data flow and enhanced functionality.
• Create and optimize reports, dashboards, and Power BI integrations based on business needs.
• Project Management & Implementation:
• Oversee the planning, design, and deployment of Dynamics 365 Business Central implementations and upgrades.
• Develop detailed project plans, allocate resources, and track progress to ensure timely and on-budget project delivery.
• Collaborate with project managers and stakeholders to manage project scope, risks, and timelines.
• Conduct user acceptance testing (UAT) and ensure smooth deployment in a production environment.
• Client Management:
• Serve as the main point of contact for clients, ensuring strong client relationships and high levels of customer satisfaction.
• Act as a trusted advisor to clients, offering recommendations on how to optimize their use of Dynamics 365 Business Central to achieve business goals.
• Coordinate regular project status meetings, reviews, and reports to keep clients informed on progress and any issues.
• Address client concerns and resolve issues promptly, ensuring smooth communication between the technical team and clients.
• System Optimization & Support:
• Perform regular system performance tuning and troubleshooting to ensure system stability and performance.
• Identify opportunities for process improvements and work with stakeholders to implement changes that enhance operational efficiency.
• Provide ongoing support for Dynamics 365 Business Central, ensuring any issues are addressed promptly and effectively.
• Documentation & Best Practices:
• Maintain up-to-date documentation of system configurations, customizations, and technical processes.
• Ensure compliance with industry standards and internal policies for system security and data management.
• Collaboration & Communication:
• Work closely with business leaders, functional consultants, and stakeholders to ensure the technical solution aligns with business needs.
• Communicate effectively with both technical and non-technical teams to ensure clarity in project goals, milestones, and timelines.
• Foster strong teamwork and collaboration within cross-functional teams, including client-facing teams.
  

Required Skills & Qualifications

• Experience:
• Minimum of 5-7 years of experience in managing and implementing Dynamics 365 Business Central solutions.
• Strong experience with AL programming language, extensions, and custom development.
• Proven experience in integrating Dynamics 365 with other systems (ERP, CRM, third-party applications).
• Technical Skills:
• In-depth knowledge of Dynamics 365 Business Central architecture, customization, and implementation best practices.
• Proficient in C/AL and AL language for Business Central development.
• Strong understanding of SQL, APIs, and web services integration within Dynamics 365.
• Experience with Power Platform (Power BI, Power Automate, Power Apps) for extended functionality.
• Leadership Skills:
• Strong team management skills, with experience leading technical teams to successfully deliver enterprise-level projects.
• Ability to guide, mentor, and train junior team members.
• Project Management Skills:
• Strong understanding of project management methodologies and tools.
• Ability to manage multiple projects, balancing priorities and resources effectively.
• Experience managing end-to-end project life cycles, from requirements gathering to deployment.
• Client Management Skills:
• Experience in managing client relationships, ensuring high customer satisfaction and addressing concerns proactively.
• Excellent interpersonal and communication skills for managing both client expectations and internal stakeholder collaboration.
• Problem-Solving:
• Excellent analytical and troubleshooting skills to resolve complex technical issues.
• Ability to design solutions for business problems using Dynamics 365 Business Central features.
• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., Microsoft Certified: Dynamics 365 Business Central Functional Consultant) is a plus.