Home
Jobs
Dentalkart logo

Manager Customer Care

2 years

0 Lacs

Delhi India

Posted:2 weeks ago| Platform: Linkedin logo

Apply

Skills Required

service strategies metrics logistics resolve analyze planning scheduling management certifications communication excel word leadership crm salesforce freshdesk multilingual

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Employment Type:


Department:

Experience Required:


About the Role

Customer Care Manager

✅ Key Responsibilities

  • Lead and manage the customer care team to ensure high performance and productivity.
  • Develop and implement strategies to enhance customer experience, satisfaction, and retention.
  • Handle escalated customer complaints and provide timely resolutions.
  • Monitor key customer service metrics (TAT, NPS, CSAT) and implement improvement plans.
  • Coordinate with internal departments (Sales, Logistics, Technical) to resolve customer issues.
  • Train, coach, and mentor team members for continuous improvement.
  • Analyze customer feedback and trends to identify gaps and recommend solutions.
  • Manage workload planning, shift scheduling, and resource allocation efficiently.


Qualifications


Mandatory:

  • Graduate (any stream) / Diploma holder / Management studies (preferred)

Optional:

  • Additional certifications in customer service or communication are a plus


Must-Have Skills


  • Proficient in MS Office (Excel, Word, Outlook)
  • Strong team management and leadership skills
  • Excellent verbal and written communication
  • Conflict management and resolution strategies
  • Critical thinking and decision-making under pressure


💡 Good-to-Have Skills


  • Exposure to CRM systems (Zoho, Salesforce, Freshdesk, etc.)
  • Knowledge of customer lifecycle management
  • Multilingual communication (especially Hindi + English fluency)


Working Days & Shift

  • 6 Days Working

More Jobs at Dentalkart

Sales Operations Manager

Delhi, India

Experience: Not specified

|

Salary: Not disclosed

Quality Assurance Automation Engineer

Delhi, India

4.0 - 4.0 yrs
|

Salary: Not disclosed

Account Executive

Delhi, India

3.0 - 3.0 yrs
|

Salary: Not disclosed

Dentist - Category Manager

Delhi, India

3.0 - 5.0 yrs
|

Salary: Not disclosed

Warehouse Executive

Chennai, Tamil Nadu, India

3.0 - 3.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Dentalkart
Dentalkart

Medical Equipment Manufacturing

New Delhi Delhi

RecommendedJobs for You

Dentalkart logo

Manager Customer Care

Dentalkart

Delhi, India

Dentalkart logo

Manager Customer Care

Dentalkart

Delhi, India