Manager Customer Care

Key Responsibilities:

• To be responsible for accurate & timely billing by ensuring that all the protocols and procedures are followed.
• To achieve the highest levels of patient experience at all points of contact with the patient by managing end-to-end patients care from admission to discharge through continuous monitoring, re-engineering of processes, and training of employees.
• Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge and thereby enable the optimum utilization of infrastructure facilities.
• Identify training needs of employees at Centre on various aspects such as care, communication and business etiquette etc.
• Liaise with the legal, government, political and social, IR environments to ensure successful operations of all facilities within the Centre.

Job Types: Full-time, Permanent

Pay: ₹9,324.55 - ₹27,999.11 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person