Jobs
Interviews
BT Group logo

Manager Controls and Insights

5 - 9 years

0 Lacs

haryana

Posted:1 week ago| Platform: Shine logo

Apply

Skills Required

communication issue resolution continuous improvement problem solving change management order management risk management supplier management business process improvement incident management talent management escalation management performance management service level agreement management projectprogramme management decision making growth mindset inclusive leadership

Work Mode

On-site

Job Type

Full Time

Job Description

As a Manager Controls and Insights at BT, you will play a crucial role in managing a team to resolve complex client issues and ensure excellent service outcomes for our customers. Your responsibilities will include driving account-centricity, managing service level agreements, maintaining alignment with strategic business objectives, and continuously improving service delivery. You will be responsible for managing service review management, reporting performance against internal KPIs and SLAs, identifying service risks, and implementing service improvement plans. Additionally, you will lead periodic status and risk discussions with programme partners, implement agile practices and continuous improvement, and build credibility in relationships with partners at multiple levels. Your role will also involve coaching talent, managing others for capability development, and implementing ways to improve working processes within the area of service delivery. The ideal candidate will possess strong communication, issue resolution, continuous improvement, problem-solving, change management, and service level agreement management skills. At BT, we value diversity and inclusion and are committed to creating a workplace where everyone can thrive. If you are excited about this role and believe you can contribute to our team, we encourage you to apply, even if your experience does not align perfectly with every requirement on the Job Description. Join us in making a real difference in the digital transformation of countless lives and businesses.,

More Jobs at BT Group

Service Request Coordinator

Gurugram, Haryana

Experience: Not specified

|

Salary: Not disclosed

Business Intelligence Professional

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Supply Chain Operations Manager

Gurugram, Haryana, India

5 - 8 yrs
|

Salary: Not disclosed

Cyber Security Professional

Gurugram, Haryana

Experience: Not specified

|

Salary: Not disclosed

Specialist Solution Architect - OSS Orchestration

Bengaluru

10 - 18 yrs
|

INR 40 - 50 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
BT Group logo
BT Group

Telecommunications

London Ipswich

RecommendedJobs for You

BT Group logo

Manager Controls and Insights

BT Group

haryana

BT Group logo

Manager Controls and Insights

BT Group

haryana