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Qualifacts Systems
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Manager, Contracts Processor

Manager, Contracts Processor

Qualifacts Systems

4 - 7 years

6 - 9 Lacs

Vadodara

Posted:2 weeks ago| Platform:

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Skills Required

Contract management Analytical Data collection Business planning Issue resolution data integrity Manager Quality Control Continuous improvement Business solutions Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Strategic Contract Management

Develop and maintain a clear contracts processing strategy tailored to each customer, leveraging executed agreements to streamline workflows and ensure compliance.
Serve as a key management contributor to contract lifecycle management, with a focus on efficiency, accuracy, and customer-first outcomes.

Account Growth & Renewal Support

Collaborate with internal stakeholders to QA renewal and BPP (Business Planning Process) templates, ensuring timely and accurate delivery that supports growth and retention goals.
Monitor and improve SLA performance to maintain tight timelines and high customer satisfaction during renewals and new logo acquisition.

Operational Leadership & Issue Resolution

Proactively identify and mitigate roadblocks to ensure timely contract closure and template accuracy.
Provide actionable data and insights to the Director or Manager, Customer Contracts, supporting team accountability and goal tracking.

Contract Maintenance & Compliance

Assist in maintaining up-to-date contracts across all platforms, ensuring consistency, compliance, and audit readiness.
Act as a Tier 3 escalation point for contract-related inquiries, offering interpretation of terms, compliance guidance, and obligation tracking.

Cross-Functional Support & Mentorship

Support offboarding processes in coordination with cross-functional teams, ensuring accurate data collection and effective customer de-boarding.
Contribute to maintaining the Price Book, Rate Card, and Product catalog in alignment with evolving business solutions.
Mentor team members, conduct individual weekly meetings as 1:1 s with team members, and assist in performance reviews and training to foster professional growth and team effectiveness.

Data Integrity & Reporting

Own internal dashboards related to customer contracts and events, ensuring data accuracy and bookings closure.
Conduct regular QA reviews of contracts processing work, ensuring consistency and quality control across deliverables.

Leadership & Continuous Improvement

Embrace and champion new initiatives, acting as a subject matter expert to drive adoption and execution across the extended team.
Complete ad hoc tasks and analytical projects as needed to support leadership objectives and business priorities.
Provide weekly updates to the Director & leadership on team progress, contract operations, and performance metrics

Knowledge, Skills, and Abilities

Fluent in English both written and verbal.
Ability to work in fast fast-paced environment and meet SLA deadlines.
Detail and process-oriented with accuracy focus and organization.
Customer-first mindset and ability to Customer interface visually, verbally, and written
Expert in MS Excel, Word, PowerPoint
Comfortable working in enterprise software, in this case Salesforce.com
Good communication skills, presentation skills, customer service skills, and ability to partner with several different stakeholders ranging from Service departments to IT

Qualifications

Bachelor s Degree and/or related work experience

Prior Experience

Prior Management Experience of two years
Supervising responsibilities of two years
Related work experience of six years

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