Job Description: Responsibilities : Conduct thorough manual testing, including functional, regression, integration, and system testing, to identify defects and ensure the stability of the software Develop and execute test cases, test scripts, and test scenarios to ensure the functional correctness and usability of the EHR system Document and track software defects, verifying bug fixes, and ensuring they are properly resolved Collaborate with developers, Scrum Master, PO, and other stakeholders to clarify requirements and ensure comprehensive test coverage Contribute to test planning activities, including test strategy, test estimation, and test environment setup Participate in Agile/Scrum ceremonies, providing input on user stories, acceptance criteria, and testability of features Requirements: Bachelors degree in Computer Sc, Software Engineering, or a related field Proven experience in manual testing of web-based applications Understanding of Selenium or any other automation tools is added advantage Strong understanding of testing methodologies and techniques Experience with test case management tools and defect tracking systems Good understanding of software development life cycle and software testing processes, Experience working in Agile/Scrum development environments Basic understanding of database with quering capabilities is a plus Strong problem-solving abilities and a proactive approach to identifying and resolving development issues Effective communication skills and the ability to work collaboratively with cross-functional teams Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifacts Systems, Inc. is looking for RCMS AR Specialist II to join our dynamic team and embark on a rewarding career journey Billing & Invoicing: Generate and review accurate invoices through the RCMS platform for self-pay and third-party payers. Validate charge capture data from clinical and services departments prior to billing. Payment Posting & Reconciliation: Post payments, adjustments, and write-offs in RCMS and general ledger systems. Reconcile daily cash buckets and investigate discrepancies between bank deposits and system postings. Denial & AR Follow-Up: Monitor aging reports and aging buckets in RCMS; prioritize and manage escalation of past-due accounts. Research claim denials and rejections; prepare and submit appeals or corrected claims to payers. Patient & Payer Inquiry Resolution: Act as primary point of contact for patient billing inquiriesexplain statements, provide payoff quotes, arrange payment plans. Interface with insurance carriers to resolve coverage, eligibility, and claims-status questions. Reporting & Analysis: Produce weekly/monthly AR performance reports (days in AR, net collection rate, denial %, etc.). Analyze trends to recommend process improvements and reduce avoidable denials or write-offs.

Job Summary We are seeking a highly skilled and experienced Sr. Software Engineer to join our development unit in India. As a Senior Software Engineer, you will play a key role in designing and developing our web-based Electronic Health Record (EHR) system using Microsoft technologies. You will lead and mentor a team of software engineers, and contribute to the growth and success of our product Key Skills. NET Core, C#, MVC, JavaScript, jQuery, Microservice Responsibilities Lead the design and development of complex web-based EHR systems using MVC, .NET Core, C#, JavaScript, and other relevant technologies Assist/Help Architect scalable and high-performance solutions, ensuring the best practices in software design and coding standards are followed Implement front-end components using MVC, React, JavaScript, jQuery, Bootstrap, and CSS 3.0 Collaborate with cross-functional teams to define technical requirements, create project plans, and ensure timely delivery of software solutions Mentor and guide junior software engineers, providing technical expertise and promoting best practices in software development Participate in Agile/Scrum methodologies, including sprint planning, backlog grooming, and retrospective meetings Stay updated with emerging technologies, industry trends, and best practices, and contribute to the continuous improvement of the development process Requirements Bachelors/Masters degree in Computer Sc, Software Eng, or a related field. Proven experience in web application development using Microsoft technologies, including MVC, .NET Core, C#, and JavaScript Strong proficiency in JavaScript and front-end frameworks like React, jQuery, Bootstrap, and CSS 3.0 Familiarity in SQL Server database management & performance optimization Familiarity with MongoDB for handling specific services is a plus Proven experience in leading and mentoring a team of software engineers, providing technical guidance and fostering a collaborative work environment In-depth understanding of Agile/Scrum methodologies and experience working in an Agile development environment Excellent problem-solving and analytical skills, with the ability to architect and implement scalable and efficient solutions Strong communication and leadership skills, with the ability to effectively collaborate with cross-functional teams Nice to Have React, Console App, Bootstrap, CSS 3.0, AWS, MongoDB, SSRS & SQL Server

About the role Youll play a key part in innovative new AI projects for Qualifacts. As a Full Stack Software Engineer on the AI Team, you will work within an agile team to develop new products that will have the opportunity to be distributed to more than 125,000 behavioral health clinicians and millions of patients. We will be building AI products from the ground up to complement Qualifacts four platforms. About the stack We are looking for a front-end focused full stack developer with experience with ES6 and React/Angular/or similar. As we will be building a fresh product, you will have a say in how we approach our stack. Responsibilities Participate in the design and development of technical solutions to complement complex web-based EHR systems. Write fast, efficient, and high-quality code that will help us deliver great value to our customers Test your work thoroughly and have a low tolerance for bugs Bring new ideas, solutions, and feedback to the team, Assist/Help Architect scalable and high-performance solutions, ensuring the best practices in software design and coding standards are followed. Troubleshoot software applications, provide technical support to achieve development objectives. Collaborate with cross-functional teams to define technical requirements and ensure timely delivery of software solutions. Participate in Agile/Scrum methodologies, including sprint planning, backlog grooming, and retrospective meetings. Stay updated with emerging technologies, industry trends, and best practices, and contribute to the continuous improvement of the development process. General Qualifications Bachelors degree or equivalent required (computer science, information systems, business administration or other industry-related curriculum) 5+ or more years as full stack developer along with experience in web applications, end-user applications and back-end services Customer focused, driven to help our customers Keen sense of priority and urgency Passionately committed to engineering best practices Self-learner and problem solver Accountability and Ownership Technical Skills Experience with ES6 Experience with one or more of the following React, Angular, or similar Strong computer science fundamentals Past experience in software development (professional or personal projects) Strong understanding of test driven development Great work ethic and motivation to learn and improve Experience with Django Experience with OpenAI and/or other LLMs Understanding of web networking including HTTP

Responsibilities Create and update test scenarios/cases on a regular basis Review software requirements & designs to identify customer flow gaps and create test scenarios Identify and document gaps in software development against outlined requirements Perform manual exploratory, integration, and regression testing for our web and mobile applications every sprint Perform isolation testing and conduct root cause analysis for our web and mobile applications as needed Effectively and efficiently keep up with the testing workload to have testing activities complete in time for release Perform API testing on a regular basis Occasionally build and maintain automation test scripts for our web and mobile applications Collaborate with automation test engineers to refine test scripts Provides recommendations to other team members when making technical decisions Work together with the development team to drive quality processes Report defects clearly and with enough detail to prevent confusion and reduce back and forth communication with developers as much as possible Communicate intended behaviour to technical and non-technical audiences as a product knowledge expert Occasionally assist with the investigation of support issues Collaborate with other QA s and developers in regular meetings. Participate in all meetings to provide guidance for the best user experience while making suggestions for mitigating risk (including but not limited to: advise for releasing on time and meeting our sprint goals, calling out missing requirement considerations/missed use cases, knowledge sharing of intended functionality, communicating known issues, etc...) Keep abreast of different tools and test strategies/methods to expand the QA team toolkit Update and contribute to the QA knowledgebase Technical Skills 5 years experience in Quality Assurance or related role Strong verbal and written communication skills; especially when communicating and writing defects in a language that both technical and non-technical audiences can understand Firm understanding of the Software Development Life Cycle (SDLC) Troubleshooting and root cause analysis skills Strong attention to detail Keen understanding of various test strategies and approaches Comfortable with API testing Can work independently and on a team Comfortable with transparent and/or constructive conversations Experience with test automation maintenance and creation Able to provide insight about product quality in different terms such as accessibility. performance, functionality, etc.

Knowledge/Application Developing Knowledge; Appropriately makes decisions after receiving some assistance from manager, supervisor, senior staff [titles?] and seeks guidance on what to escalate; Meets Ticket Productivity goals and adherence to SLA/SLO requirements; Resolve low to moderate complexity/priority requests with consistent quality. Clarifies and understands customer business need and works with manager, supervisor, senior staffS to formulate accurate resolutions to address customer need. Begins to develop knowledge of additional service offerings (Live Chat, ESS, Phone Line) Breakdown of tasks per type (nomenclature dependent on ticketing solution): Low complexity/priority tasks: 50% Moderate/High complexity/priority tasks: 50% Duties/Responsibilities: Provide technical support to Customers by researching and answering questions; troubleshooting problems; optimizing software performance Provide outstanding customer Service, including timely, concise and accurate responses, proactive Customer Issue management, while handling all Customer requests in a professional, positive, and dignified manner Resolve low to moderate complexity/priority requests with consistent quality Effectively communicates (Verbal, Listening, and Written) with team, leadership, and customers Maintains a collaborative presence within the team and engages others with critical thinking and positivity. Building reputation of dependability by upholding commitments. Minimum Degree/Years of Experience Bachelors degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree 1 year of related experience.

Responsibilities Participate in the design and development of technical solutions to complement complex web-based EHR systems. Oversee day to day activities of a sprinting team, sprint planning and release milestone planning and performance management Write fast, efficient, and high-quality code that will help us deliver great value to our customers Test your work thoroughly and have a low tolerance for bugs Build a strong team and guide each team member to success through coaching, mentorship and accountability. Ensure each members embraces Qualifacts core values and culture and can quickly contribute to corporate goals Bring new ideas, solutions, and feedback to the team, Assist/Help Architect scalable and high-performance solutions, ensuring the best practices in software design and coding standards are followed. Work with Engineering leaders and actively drive the development life cycle from requirements analysis, feasibility estimates, design, code, pipeline promotion, documentation, testing, implementation, and support Ensure that the engineering team has appropriate understanding of the business requirements, which are based on the artifacts delivered by the Business Analysts and Solutions Architects. Troubleshoot software applications, provide technical support to achieve development objectives. Collaborate with cross-functional teams to define technical requirements and ensure timely delivery of software solutions. Participate in Agile/Scrum methodologies, including sprint planning, backlog grooming, and retrospective meetings. Stay updated with emerging technologies, industry trends, and best practices, and contribute to the continuous improvement of the development process. Other duties as assigned General Qualifications Bachelors degree or equivalent required (computer science, information systems, business administration or other industry-related curriculum) 5+ or more years as full stack developer along with experience in web applications, end-user applications and back-end services 2+ years leading a software development team in an Agile environment Strong leadership skills and demonstrated success leading technical team members with experience coaching, mentoring and handling various supervisory performance management responsibilites Customer focused, driven to help our customers Keen sense of priority and urgency Passionately committed to engineering best practices Self-learner and problem solver Accountability and Ownership Technical Skills Experience with ES6 Experience with one or more of the following React, Angular, or similar Strong computer science fundamentals Past experience in software development (professional or personal projects) Strong understanding of test driven development Great work ethic and motivation to learn and improve Nice to have: Experience with Django Experience with OpenAI and/or other LLMs Understanding of web networking including HTTP

Responsibilities: Develop and optimize compliance reporting software, ensuring high performance, security, and maintainability. Collaborate closely with Product Owners to shape requirements, refine technical specifications, and assess feasibility. Contribute to architectural discussions, ensuring software solutions align with best practices and long-term system sustainability. Independently take ownership of projects, proactively identifying potential risks and driving solutions to completion. Mentor and support lower-level developers, providing code reviews, sharing best practices, and offering guidance when needed. Drive debugging and performance optimization efforts, identifying and resolving bottlenecks in applications and databases. Ensure compliance with coding standards, security protocols, and documentation best practices. Work closely with QA, other engineers, and operations to support smooth releases and system stability. Knowledge, Skills & Abilities: Required: Advanced debugging and performance optimization skills, with the ability to analyze complex system issues and improve efficiency. Strong architectural and design understanding, ensuring scalability, security, and maintainability. Ability to translate business needs into technical solutions, assisting Product Owners in refining requirements and identifying the best approaches. Proficiency in Microsoft SQL Server, including query optimization and Mongo (No SQL database) Deep expertise in .NET technologies, including .NET Core, C# and SaaS application development. Expertise in designing, consuming, and integrating APIs and web services, including RESTful and SOAP APIs. Extensive experience with source control best practices in collaborative development environments (preferably Git). Ability to mentor and guide junior developers, providing technical support and promoting best practices. Self-motivated and capable of working independently, taking responsibility for projects and ensuring successful outcomes. Experience deploying and managing applications in AWS, including knowledge of AWS services, architecture, and best practices. Preferred: In-depth understanding of data interchange formats, such as ANSI X12, CSV, HL7, JSON, and XML. Experience with front-end technologies, including CSS, JavaScript, jQuery, React. Proven experience in Agile/Scrum environments, actively contributing to process improvements and sprint success. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Proficiency in HL7 FHIR and healthcare data integration. Understanding of healthcare compliance regulations and reporting standards.

About Role: Experience working with industry leading HL7 interface engines such as Mirth, QVera, Rhapsody or equivalent Experience with configuring and troubleshooting high volume HL7 v2 data interfaces including converting ADT, medical records to FHIR HL7 Standards Must possess strong analytical, technical, and troubleshooting skills to resolve complex HL7 interface issues as they arise Responsibilities: Develop software solutions and deliver product enhancements Troubleshoot software applications, provide technical support to achieve development objectives. Oversee day to day activities of a sprinting team, sprint planning and release milestone planning and performance management Actively contribute to the technical delivery alongside leading the development team Works alongside other peers (PO, Scrum Master, IT, QA) to deliver high-quality bi-weekly sprint as well as scheduled releases on time Develop a high bar for software quality by establishing and ensuring implementation of best practices Work with Engineering leaders and actively drive the development life cycle from requirements analysis, feasibility estimates, design, code, pipeline promotion, documentation, testing, implementation, and support Ensure that team members embrace Qualifacts core values and culture and can quickly contribute to corporate goals Ensure clear and objective communication of sprint goals, responsibilities, and timelines between all stakeholders Work with Engineering leaders and ensure timely resolution of troubleshooting, debugging, and issue isolation to provide the best possible end user experience Ensure compliance with internal design, coding, and documentation standards Coach and mentor team members throughout the sprint and release cycles Work with engineering leaders to monitor and measure established KPIs like team productivity, goals achievement and overall effectiveness Design efficient data organization and access including SQL queries Other duties as assigned Qualifications: Bachelors degree required (computer science, information systems, business administration or other industry-related curriculum) 3+ years experience leading a software development team (10+ members) in an Agile environment 10+ or more years as full stack developer along with experience in web applications, end-user applications and back-end services 3+ years experience designing and supporting interoperability and integration between providers, public health agencies, payers, or patients using international information exchange standards (e.g. HL7, IHE), specifications and integration broker platforms. 3+ years experience facilitating and leading detailed HL7 v2, HL7 CDA and FHIR interface mapping discussions with engineers and other agile development team members Skills: Languages: C#, .NET / .NET Core, JavaScript, SQL Frameworks: MVC, .NET Entity Framework Databases: MS SQL, DynamoDB (or other NoSQL DB) Cloud: AWS (or equivalent cloud frameworks) Comprehensive understanding of On-Prem and Cloud-hosted, scalable SaaS systems Hands-on with coding Experience: Experience with serverless architectures (e.g., AWS Lambda, Event Bridge, API Gateway) Experience developing RESTful APIs (or equivalent) Experience with version control software (Azure DevOps, Git, GitHub) Strong understanding of software design patterns and secure coding practices Experience with Scrum/Agile development methodologies and release process Capable of delivering on multiple competing priorities with little supervision Excellent verbal and written communication skills Client focused, Self-learner and problem solver Experience with configuring and troubleshooting high volume HL7 v2 data interfaces including converting ADT, medical records to FHIR HL7 Standards Must possess strong analytical, technical, and troubleshooting skills to resolve complex HL7 interface issues as they arise Experience working with industry leading HL7 interface engines such as Mirth, QVera, Rhapsody or equivalent Knowledge, Skills, and Abilities of the Software Engineer Technical Lead Customer focused, driven to help our customers Keen sense of priority and urgency Passionately committed to engineering best practices Self-learner and problem solver Accountability and Ownership This position, based at Vadodara, Gujarat, requires work from office.

Responsibilities: Investigate and resolve complex denial issues. Analyze denial trends to identify areas for process improvement. Initiate and lead payer calls for escalated denial inquiries, follow-up and disputes. Develop and implement strategies to reduce denial rates and improve reimbursement. Collaborate with internal stakeholders to address root causes of denials. Mentor Level 1 is associate with advanced AR/Denial management techniques. Prepare and submit appeals for denied claims as needed. Maintain comprehensive documentation of denial activities and outcomes. Requirements: Associate degree in healthcare administration or related field (preferred). Minimum of 2 years of experience in AR/Denial management or revenue cycle management. Proficiency in medical billing software and denial tracking systems. Strong problem-solving and analytical skills. Ability to effectively communicate with payers to negotiate claim resolutions. Leadership skills and ability to work independently. Attention to detail and accuracy in data analysis and reporting.

Responsibilities: Develop and implement compliance reporting software solutions for all EHR platforms, ensuring they meet stakeholder needs. Work closely with Product Owners to refine requirements, clarify acceptance criteria, and ensure deliverables align with business goals. Actively participate in Agile team activities, including backlog grooming, sprint planning, retrospectives, reviews, and daily stand-ups. Collaborate with QA engineers to define testing strategies, validate functionality, and maintain high-quality standards. Partner with peers to deliver high-quality bi-weekly sprints and scheduled releases on time. Ensure compliance with internal coding, documentation, and security standards. Analyze complex requirements to gain a thorough understanding, provide estimates, validate and clarify gaps, assess feasibility and risks, maintain transparent communication, and create technical documentation. Write clean, efficient, and maintainable code in alignment with architecture specifications. Work closely with development, QA, and operations teams to ensure successful product rollouts. Knowledge, Skills, and Abilities: Required: Exceptional written and verbal communication skills, with the ability to convey technical concepts effectively to both technical and non-technical stakeholders. Proficiency in Microsoft SQL Server and other relational databases, including advanced script writing and query optimization. Strong problem-solving and debugging skills, with the ability to analyze and resolve complex technical issues. Demonstrated ability for self-directed learning and adapting to new technologies quickly. Knowledge of best practices for secure data handling and transmission. Experience in developing SaaS applications using Microsoft technologies, including .NET Framework, .NET Core, and C#. Proficiency in source control management, preferably with Git. Preferred: Understanding of various data interchange formats, such as ANSI X12, CSV, JSON, and XML. Understanding of non-relational database like MongoDB. Basic knowledge of front-end technologies, including CSS, JavaScript, jQuery, and React. Hands-on experience in AWS. Experience working within an Agile/Scrum development environment and participating in Agile ceremonies. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Experience consuming and integrating APIs and web services, including RESTful and SOAP APIs. Understanding of healthcare compliance regulations and reporting standards. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items.

Job Description: Responsibilities for Support Specialist II Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner Provide training and consultation Develop knowledge in other domain areas Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW) Effectively communicate (verbal, listening, and written) with team, leadership, and customers Create a positive team environment with motivation and energy Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility Resolve moderate to high complexity/priority requests with consistent quality Qualifications of Support Specialist II Bachelors degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree 2 years of related experience Knowledge, Skills, and Abilities of Support Specialist II Ability to ask probing questions based on effective listening Is on time and prepared for meetings; can make advanced arrangements when they are not available Is able to own and deliver on commitments Location: -Vadodara, Gujarat-Work from Office only. Timings: - US/Night Shift Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Responsibilities : Investigate and resolve complex denial issues. Analyze denial trends to identify areas for process improvement. Initiate and lead payer calls for escalated denial inquiries and disputes. Develop and implement strategies to reduce denial rates and improve reimbursement. Collaborate with internal stakeholders to address root causes of denials. Mentor Level 1 associates on advanced denial management techniques. Prepare and submit appeals for denied claims as needed. Maintain comprehensive documentation of denial activities and outcome Requirements: Requirements: Associate degree in healthcare administration or related field (preferred). Minimum of 2 years of experience in denial management or revenue cycle management. Proficiency in medical billing software and denial tracking systems. Strong problem-solving and analytical skills. Ability to effectively communicate with payers to negotiate claim resolutions. Leadership skills and ability to work independently. Attention to detail and accuracy in data analysis and reporting. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifacts Systems, Inc. is looking for Staff Quality Engineer to join our dynamic team and embark on a rewarding career journey Developing and implementing quality standards. Developing and implementing quality control systems. Monitoring and analyzing quality performance. Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met. Collaborating with operations managers to develop and implement controls and improvements. Ensuring that workflows, processes, and products comply with safety regulations. Investigating and troubleshooting product or production issues. Developing corrective actions, solutions, and improvements. Reviewing codes, specifications, and processes.

Job Description Responsibilities: Develop and implement compliance reporting software solutions for all EHR platforms, ensuring they meet stakeholder needs. Work closely with Product Owners to refine requirements, clarify acceptance criteria, and ensure deliverables align with business goals. Actively participate in Agile team activities, including backlog grooming, sprint planning, retrospectives, reviews, and daily stand-ups. Collaborate with QA engineers to define testing strategies, validate functionality, and maintain high-quality standards. Partner with peers to deliver high-quality bi-weekly sprints and scheduled releases on time. Ensure compliance with internal coding, documentation, and security standards. Analyze complex requirements to gain a thorough understanding, provide estimates, validate and clarify gaps, assess feasibility and risks, maintain transparent communication, and create technical documentation. Write clean, efficient, and maintainable code in alignment with architecture specifications. Work closely with development, QA, and operations teams to ensure successful product rollouts. Knowledge, Skills, and Abilities: Required: Exceptional written and verbal communication skills, with the ability to convey technical concepts effectively to both technical and non-technical stakeholders. Proficiency in Microsoft SQL Server and other relational databases, including advanced script writing and query optimization. Strong problem-solving and debugging skills, with the ability to analyze and resolve complex technical issues. Demonstrated ability for self-directed learning and adapting to new technologies quickly. Knowledge of best practices for secure data handling and transmission. Experience in developing SaaS applications using Microsoft technologies, including .NET Framework, .NET Core, and C#. Proficiency in source control management, preferably with Git. Preferred: Understanding of various data interchange formats, such as ANSI X12, CSV, JSON, and XML. Understanding of non-relational database like MongoDB. Basic knowledge of front-end technologies, including CSS, JavaScript, jQuery, and React. Hands-on experience in AWS. Experience working within an Agile/Scrum development environment and participating in Agile ceremonies. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Experience consuming and integrating APIs and web services, including RESTful and SOAP APIs. Understanding of healthcare compliance regulations and reporting standards. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items.

Knowledge/Application Developing Knowledge: You will make informed decisions with guidance from your manager, supervisor, and senior staff, and know when to seek assistance for escalation. You will meet productivity goals and adhere to SLA/SLO requirements while resolving low to moderate complexity requests with consistent quality. Understanding customer business needs is essential, and you will collaborate with management and senior staff to formulate effective resolutions. Task Management: You will be responsible for handling low and moderate complexity tasks effectively. Duties/Responsibilities: Provide technical support to Clinical Implementation Specialists (CIS), Billing Implementation Specialists (BIS), and customers by configuring requested tasks within the system. This includes setting up requested tools and delivering client training. Conduct research, address inquiries, troubleshoot issues, and enhance software performance through various tasks. Deliver exceptional customer service by providing timely, concise, and accurate responses, while proactively managing customer issues and handling requests in a professional, positive manner. Resolve low to moderate complexity requests with a focus on quality. Communicate effectively (verbal, listening, and written) with team members, leadership, and customers. Foster a collaborative team environment, engaging others with critical thinking and a positive attitude. Build a reputation for reliability by consistently upholding commitments. Minimum Qualifications: A Bachelors degree is preferred; however, a High School diploma with relevant EHR/software customer service or behavioral health agency experience may substitute for the undergraduate degree. At least 1 year of experience with EHR software, or a recent graduate is also welcome to apply. Exceptional written and verbal communication skills in English. Proficient in Microsoft Office Suite. Quick to acquire and adapt to new skills. Strong attention to detail and follow - through skills Strong organization and time management skills. Proficient typing skills.