Manager

Location

Industry

Experience

Work Type: Full-time | On-site | Rotational Availability (preferred)

Job Summary:

We are looking for a disciplined, dependable, and highly organized Senior Manager – Administration

with a strong background in the armed forces, to oversee administrative, facility, and compliance

operations for our growing BPO operations in Mumbai. The ideal candidate will bring a structured and

security-focused mindset, ensuring operational efficiency and workplace safety across US & Day shifts.

Key Responsibilities:

* Lead the administration team and manage facility operations across all departments.

* Oversee housekeeping, security, pantry, maintenance, and front office management.

* Ensure end-to-end vendor management – evaluation, negotiation, and performance tracking.

* Maintain high standards of cleanliness, discipline, safety, and orderliness within the premises.

* Supervise shift readiness and support operations running 24x7.

* Handle transport management, asset allocation, and infrastructure maintenance.

* Ensure compliance with local municipal laws, licenses, and statutory requirements.

* Liaison with external agencies – fire, police, municipal, utility providers, etc.

* Create SOPs for emergencies, fire drills, health & safety practices.

* Support leadership in managing space planning, audits, and crisis management.

* Build a culture of discipline, responsibility, and operational excellence.

Eligibility Criteria:

* Retired Army/Navy/Air Force officer with 10 - 15+ years of service.

* Prior experience in corporate administration preferred (especially in BPO/ITES industry).

* Strong interpersonal, leadership, and crisis-handling skills.

* Excellent command over written and spoken English and Hindi.

* Tech-savvy with basic understanding of MS Office and reporting tools.

* High integrity, discipline, and decision-making ability under pressure.

Preferred Qualities:

* Prior experience in managing US shift-based environments.

* Exposure to facility expansion, compliance, or security audits.

* Knowledge of vendor contracts, AMC management, and workforce handling.