Manager

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Mortgage and Vehicle Servicing Operations team at GBS manages a broad range of functions within default and non-default servicing for mortgage customers and investors whilst enabling compliance to state, federal and investor requirements/ guidelinesSupervisory role with responsibility to deliver critical to quality metrics for the Mortgage and Vehicle Servicing Operations line of business. Candidate must possess leadership, communication & problem-solving skills.

Responsibilities:

• Lead from the front and by example
• Maintain effective connect with team and leadership
• Coach and mentor new managers part of the same group
• Contribute to larger functional priorities | Active participation in Enterprise-wide initiatives
• Effective performance management – Timely coaching and feedback
• Contribute to process improvement | Risk Management – drive strong culture in larger teams
• Meet BAU and ad-hoc requirements | Ensure process remains compliant to all critical deliverables
• Understand process, team dynamics, work closely with the team and highlight any issues proactively
  

Requirements

Education:

Graduate in any stream

Experience Range:

10 - 12 years

Foundational skills :

Understanding of Mortgage Products & ServicesStrong interpersonal & communication skillsGood written and verbal communication skillsPrioritization and ownership of critical issuesHands on experience of managing multiple mid-size teamsAbility to work independently and in a team environment

Work Timings

7:00 AM to 06:30 AM IST (any 9 Hrs. shift as per business requirements)

Job Location:

GIFT