Manager - Back Office & DP Operations

The primary responsibility of this role is to manage and oversee the business operations of the Back-Office Department (BO) pertaining to Broking & Depository Participant (DP) operations. The role involves supervising daily operational activities, ensuring compliance with regulatory standards, handling client queries, driving automation initiatives, and supporting business growth through data-driven insights.

Ideal Candidate

A highly experienced professional with strong leadership skills, deep understanding of stock broking & DP operations, and the ability to balance compliance, operational efficiency, and business growth in a fast-paced environment. The candidate must demonstrate a customer-first attitude, be highly data-driven, and thrive in a competitive, result-oriented work culture.

Responsibilities

1. Depository & Settlement Operations

• Lead and manage overall functioning of Depository Operations.
• Oversee day-to-day settlement activities including securities pay-in/pay-out.
• Manage creation of pledges for margin shortfalls/exposure.
• Handle back-office operations pertaining to Cash, FnO, Mutual Funds, Treasury Bill, and corporate actions.
• Execute Dematerialisation/Transmission/Transposition of physical shares.
• Facilitate Delivery Instruction Slip processing, Early Pay-in, and pledge/re-pledge/un-pledge transactions.

2. Business Operations & Reporting

• Manage processes such as CKYC, CVL KRA, Demat Account Opening, and UCC creation.
• Fulfil client necessities and assist with Demat account opening queries.
• Process EOD margin files, trade files, and generate contract-cum-bills.
• Prepare and deliver weekly/monthly MIS reports to management.
• Maintain operational masters and update changes in systems/interfaces to ensure data accuracy.
• Provide ad hoc and business growth reports using MS Excel and analytical tools.

3. Client Query & Stakeholder Management

• Address and resolve client queries promptly, ensuring a “customer-first” approach.
• Liaise with KYC agencies, Exchanges, Clearing Corporations, and regulators for timely query resolution.
• Coordinate with Customer Service teams to handle escalations.
• Collaborate with back-office vendors to resolve system-related issues.

4. Audit, Compliance & Governance

• Ensure compliance with SEBI, CDSL/NSDL, and other regulatory requirements.
• Manage Concurrent and Internal audits, ensuring zero non-compliance.
• Establish controls to mitigate operational risks and ensure adherence to company policies.

5. Automation & Technology

• Spearhead automation initiatives by leveraging unprocessed data for process improvements.
• Test new automation products pre- and post-production implementation.
• Collaborate with technology teams for back-office system enhancements.

6. Risk & RMS Monitoring

• Possess knowledge of RMS (Risk Management System) in trading software.
• Monitor clients’ daily risk positions and take corrective action where required.
• Head necessary processes on a regular basis in RMS, DP, and CRF functions.

Note: Additional responsibilities may be assigned based on organizational needs.

Qualifications

• Education: Graduate.
• Experience: 5+ years in Stock Broking & DP operations.
• Certifications (Mandatory):
• NISM-Series-III-A (Securities Intermediaries Compliance).
• NISM-Series-VI (Depository Operations).
• NISM-Series-VII (Securities Operations & Risk Management).
• Strong knowledge of Equity, F&O, Demat, and Broking industry.
• Proficiency in CDSL DP System.
• Advanced skills in MS Excel & MS Office tools.
• Strong analytical acumen and problem-solving skills.
• Proven experience in handling Concurrent/Internal audits.
• Excellent leadership, communication, and collaboration skills.