Manager

Overall Process Ownership

• Take complete responsibility for the end-to-end process at the assigned location
• Ensure the location and processes are aligned with standards and guidelines defined by Head Office

Client & Customer Engagement

• Maintain close interaction with customers to create a positive and satisfying experience
• Understand client requirements and represent organizational capabilities effectively
• Anticipate and predict future business opportunities with existing and prospective clients

Process Adherence & Governance

• Ensure strict adherence to client requirements as well as internal process standards
• Monitor operational compliance and take corrective actions where required

Budgeting & Cost Management

• Plan, manage, and monitor budgets with continuous focus on cost reduction
• Identify opportunities for direct and indirect cost optimization without impacting quality

Business Analysis & Reporting

• Study and analyze operational and business reports to improve process efficiency and individual productivity
• Use data-driven insights for decision-making and performance improvements

Best Practices & Continuous Improvement

• Identify and implement best practices from relevant industries or domains
• Drive continuous improvement initiatives across processes and teams

Team Leadership & Mentoring

• Mentor and guide team members to enhance skills and performance
• Build leadership capability within the team for long-term growth

People Management & HR Compliance

• Ensure high morale levels across employees at the location
• Ensure all HR policies and practices are properly implemented and adhered to