Manager

: Operations Manager – WilloStays

Location: Panampilly Nagar, Kochi

Work from office :Kochi

Company: WilloStays (Property & Guesthouse Management Company)

About the Role

WilloStays is a growing property management company managing multiple guesthouses and vacation homes across South India. We are looking for a strong Operations Manager who can independently manage day-to-day office operations, oversee all departments, and ensure smooth functioning of the company.

This role is for someone who can take ownership, not just follow instructions.

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Key Responsibilities

1. Overall Operations Management

• Manage and oversee all office operations at WilloStays
• Ensure smooth coordination between departments (Bookings, Operations, Guest Relations, Accounts, Marketing)
• Act as the main point of contact for internal team issues and escalations

2. Team & Staff Management

• Supervise office staff, booking executives, and property coordinators
• Monitor attendance, discipline, productivity, and work quality
• Train new employees and ensure SOPs are followed
• Conduct daily/weekly team reviews and performance tracking

3. Booking & Guest Management Oversight

• Oversee booking operations across Airbnb, Booking.com, direct bookings, and WhatsApp
• Ensure zero double bookings and correct calendar management
• Handle guest escalations, complaints, and special cases professionally
• Maintain high guest satisfaction and review standards

4. Property & Vendor Coordination

• Coordinate with property owners, caretakers, housekeeping, and maintenance vendors
• Ensure properties are guest-ready and issues are resolved quickly
• Maintain property reports and operational checklists

5. Reporting & Process Control

• Maintain daily operational reports (bookings, revenue, issues)
• Track performance metrics and highlight operational gaps
• Improve workflows, reduce errors, and build strong internal processes

6. Management Support

• Act as the bridge between the founder and the team
• Take responsibility for tasks currently handled by the owner
• Ensure the business runs smoothly without constant supervision

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Required Skills & Qualifications

• Proven experience as an Operations Manager / Office Manager / Property Manager
• Strong leadership and people-management skills
• Excellent communication skills in English (Hindi/Tamil/Malayalam is a plus)
• Good knowledge of hospitality or service-based operations
• Ability to handle pressure, multitask, and make quick decisions
• Strong organizational and problem-solving skills
• Comfortable using Excel / Google Sheets / booking platforms

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Who Should Apply

• Someone who can run operations independently
• Someone who takes ownership and accountability
• Someone who is structured, disciplined, and process-oriented
• Hospitality / property management background preferred

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Salary

₹20,000 per month (Negotiable based on experience)

Performance-based growth opportunities available

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹21,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: Remote