Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Life Sciences Analytics, Business Analyst
Responsibilities
- Monitor iDocs a SAP process of receiving EDI data from customers
- Check on failed iDoc understand the error in raw data and set-up rules to convert and push into SAP
- Analyze iDoc error and pro-actively communicate with customers or sales representatives of a particular account
- Should be able to closely work with Customer service team managers and/or sales representatives
- Should be able to interpret business rules from training documents and automate the rules as necessary
- CSTS analysts work on documenting the requirement, work with the SAP team and CODIS team to check system capability
- Periodically monitor the progress of the requirement, test the capability before rollout
- Onboard new customers to start EDI processing – Should monitor customer inquiries such as onboarding issues etc., and ensure proper EDI onboarding
- Monitor iDocs from other channels such as e-Commerce (MyAlcon Store), Esker (fax automation), MARLO. Everything and anything coming into SAP
Qualifications we seek in you!
Minimum qualifications
- BE/B- Tech/ BCA, MCA, BSc/MSc, MBA
Preferred qualifications
- Good email writing skills and customer communications
- Good documentation skills and attention to details
- Good knowledge in SAP, Mulesoft
- Good to have knowledge in EDI work
- Good knowledge in JIT (Just in time)
- Pro-activeness and enthusiasm to take on new challenges
- Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
- Proactive planner and can work independently to manage own responsibilities
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.