Managed Services Practice Head

Job Title: Head – Managed Services Practice (Global Role) Location: Gurugram, HY Job Type: Full-Time | Senior Leadership About the Role: Our client, an IT services organisation, is seeking a strategic and experienced Head of Managed Services Practice to lead and scale our global managed services and IT staff augmentation operations. The ideal candidate brings deep experience in GCC setup, P&L ownership, solutioning, and driving high-impact IT service delivery. Key Responsibilities: Lead global IT services delivery, including managed services and staff augmentation. Drive presales, RFP/RFI responses, and solution design. Set up and scale GCCs with governance, hiring, and operational strategy. Build high-performing technical teams and define delivery frameworks. Drive automation, cloud adoption, and observability integrations.. Own financials, pricing models, and revenue growth. Key Requirements: 15+ years in IT services, with proven leadership in global delivery and managed services. Strong expertise in ITIL, ServiceNow, AWS/Azure/GCP, observability tools (Datadog, Splunk, etc.) Experience in presales, client engagement, and C-level stakeholder management. Proven P&L and people management experience. Certifications: ITIL, PMP/Agile/Scrum, Cloud (preferred). Performance Metrics: Revenue & profitability growth. Win rate in presales deals. Client satisfaction (CSAT). Team utilisation and delivery excellence. Why Join Us? Opportunity to build and lead a global tech practice, innovate with emerging technologies, and work with top-tier clients across industries. #HeadOfManagedServices #ITLeadership #ITPracticeHead #ManagedServices #HeadOfManagedServices #ITLeadership #ITPracticeHead #ManagedServices #ITServices #TechLeadership #CloudComputing #DigitalTransformation #ServiceNowJobs #AWSJobs #AzureJobs #Observability #GurgaonJobs #HaryanaJobs #JobsInGurgaon #LeadershipRolesIndia #SeniorLevelJobs #NowHiring #ExecutiveSearch #LeadershipHiring #HiringAlert #ApplyNow Show more Show less