Major Incident Manager

Role Overview: As a Major Incident Manager and Disaster Recovery Specialist, your primary focus is on ensuring minimal downtime and business impact by effectively managing and driving Major Incidents. You will be responsible for managing Major Incidents to minimize downtime and business impact, engaging all teams until resolution, establishing an end-to-end Disaster Recovery (DR) strategy, documenting and reporting on IT Disaster Recovery activities, conducting assessments, enhancing management processes, and collaborating with stakeholders for quick resolutions. You will also play a key role in implementing automation solutions and maintaining documentation for Major Incident management and DR-related processes. Additionally, you will execute Major Incident management and Disaster Recovery tasks as required, ensuring operational readiness of business-critical services and participating in an on-call rotation for incident management. Key Responsibilities: - Managing Major Incidents to minimize downtime and business impact. - Actively engaging all teams until resolution and communicating status to stakeholders in a timely manner. - Establishing and implementing an end-to-end Disaster Recovery (DR) strategy for business continuity. - Documenting and reporting on IT Disaster Recovery activities. - Conducting Major Incident assessments and business impact assessments. - Continuously enhancing Major Incident management processes, procedures, and tools. - Analyzing Major Incident data to identify trends and patterns. - Collaborating with stakeholders for quick resolutions and effective communication of incidents and DR issues. - Implementing automation solutions to reduce manual efforts. - Designing, developing, and maintaining documentation for Major Incident management and DR-related processes. - Ensuring operational readiness of business-critical services. - Participating in an on-call rotation for incident management. Qualifications Required: - Strong background in Major Incident management and Disaster Recovery activities. - Proven track record in leading, developing, and implementing effective DR plans. - Knowledgeable in executing end-to-end DR principles, methodologies, and best practices. - Proficient in PowerBI. - Hands-on experience with ServiceNow and Jira for Major Incident tracking and change management. - Ability to analyze Splunk/Dynatrace logs. - Team player with self-motivation and initiative. - Excellent communication and collaboration skills. - Strong analytical and problem-solving skills. (Note: The job description does not contain any additional details about the company.),