Major Incident Manager

As an Advisor, Incident Management at Fiserv, you play a crucial role in ensuring service continuity by effectively responding to production incidents, minimizing downtime, and communicating transparently with internal teams and executive stakeholders. Your proactive problem-solving mindset and strong communication skills will be instrumental in driving incident resolution, process improvement, and stakeholder alignment. - Lead the response to high-impact incidents, aiming to minimize disruption to merchants and restore services promptly. - Provide clear, executive-level communications during incidents, ensuring transparency throughout the incident lifecycle. - Oversee operations when launching new features, products, and expansions into different regions. - Identify and implement improvements in internal incident management processes through cross-functional collaboration. - Proven experience in managing major incidents and successfully driving them to resolution. - Demonstrated expertise in leading Root Cause Analysis (RCA) and conducting post-incident reviews. - Willingness to participate in shifts and on-call rotation as part of a global incident response team. - Strong problem-solving skills with a natural curiosity to delve into complex technical issues. - Exceptional communication abilities to convey complex information to both technical and non-technical audiences, including executive leadership. - Responsive, ownership-driven, adept at time tracking, timeline documentation, and proficient in multitasking. If you are interested in applying for a position at Fiserv, please ensure to: - Apply using your legal name. - Complete the step-by-step profile and attach your resume for consideration. Fiserv is a global company that values diversity and inclusion in its workforce. The company is committed to providing a supportive and inclusive work environment for all employees.,