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2.0 - 3.0 years

2 - 3 Lacs

Mumbai, Maharashtra, India

On-site

Foundit logo

Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Posted 4 days ago

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1.0 - 4.0 years

3 - 5 Lacs

Navi Mumbai

Work from Office

Naukri logo

Job Summary: We are seeking a proactive and customer-focused IT Help Desk Technician to provide first-level support to internal teams. This role involves handling technical queries, responding to emails, assisting in resolving hardware/software issues, and coordinating with global teams. Key Responsibilities: Respond to and resolve technical queries from employees via email, phone, or ticketing system. Log, track, and document help desk interactions using standard procedures. Provide basic troubleshooting support for hardware, software, and network issues. Maintain documentation for common technical issues and resolutions. Coordinate with global teams in Europe and the USA for issue resolution and updates. Assist with onboarding/offboarding IT setup tasks. Support in maintaining IT inventory records. Prepare and share basic IT usage and issue reports when required. Ensure timely resolution of support requests in line with internal SLAs. Required Skills: Proficiency in Microsoft Excel, Word, and PowerPoint. Strong written and verbal communication skills in English. Ability to compose and respond to detailed technical emails. Organized and able to manage multiple support requests efficiently. Basic understanding of IT systems, hardware, and software environments. Preferred Skills: Ability to troubleshoot and resolve technical issues independently. Prior experience in technical support/helpdesk role is an advantage. Experience coordinating with international teams across different time zones. Familiarity with IT service desk tools or ticketing systems. Experience: Minimum 2-4 years of relevant work experience in an IT support/help desk role. Qualification: Graduate in Computer Applications or any relevant IT field.

Posted 3 weeks ago

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1 - 6 years

2 - 5 Lacs

Jalgaon

Work from Office

Naukri logo

Perform routine maintenance, inspection, and repair of tools, dies, and equipment to ensure their optimal functioning. Troubleshoot and resolve technical issues related to tools and machinery in a timely manner to minimize downtime

Posted 3 months ago

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0 - 3 years

0 - 3 Lacs

Bengaluru

Work from Office

Naukri logo

Respond promptly and professionally to customer inquiries via email, chat, and phone. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Diagnose and troubleshoot technical issues related to our platform, courses, and resources. Understanding of company products, services, and policies. Provide step-by-step guidance to users on problem resolution. Educate users on platform features, functionalities, and best practices. Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution. Keep records of all conversations in our CRM in a comprehensible way. Collaborate with internal teams to address and escalate technical issues as needed. Gather user feedback on their experience and communicate insights to the development team. Identify recurring issues and contribute to continuous improvement efforts. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures.

Posted 3 months ago

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0 - 5 years

1 - 5 Lacs

Rajkot, Jamnagar

Work from Office

Naukri logo

QMS incidents,fixes,improvement,checked quality standards,Audit system,ISO 9001:2015 quality metric,timely resolution,production cycle,good Analytical skill,product material defects,durability,technical issues,Prepare reports.

Posted 3 months ago

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