Major Incident Manager

As an experienced professional in Major Incident Management and Disaster Recovery, your role will involve the following key responsibilities: - Manage and drive Major Incidents effectively to ensure minimum downtime and business impact - Actively engage all teams until resolution and communicate status to all stakeholders in a timely manner - Establish and implement an end-to-end Disaster Recovery (DR) strategy to ensure business continuity - Document and report on IT Disaster Recovery activities - Conduct Major Incident assessments and business impact assessments - Continuously work towards enhancing Major Incident management processes, procedures, and tools - Analyze Major Incident data to identify trends and patterns - Collaborate with all stakeholders to ensure quick resolutions and effective communication of incidents and disaster recovery issues/blockers - Implement various end-to-end automation solutions to reduce manual efforts and involvement - Design, develop, and maintain documentation for Major Incident management and DR-related processes and procedures - Execute the Major Incident management and Disaster Recovery tasks as per the requirements - Ensure business critical services are operational as quickly as possible - Be prepared for on-call requirements as per rotation schedule Your experience should include: - Strong experience in Major Incident management as per the requirements - Experience in DR activities and business continuity - Proven track record of leading, developing, and implementing effective DR plans - Strong knowledge of executing end-to-end DR principles, methodologies, and best practices - Strong working experience with PowerBI - Hands-on experience in ServiceNow and Jira for Major Incident tracking and change management - Ability to analyze Splunk/Dynatrace logs - Team player, self-motivated, and self-driven with a proactive approach - Strong analytical and problem-solving skills - Excellent communication and collaboration skills Additionally, you should be tech-savvy and open to learning new technologies as needed. As an experienced professional in Major Incident Management and Disaster Recovery, your role will involve the following key responsibilities: - Manage and drive Major Incidents effectively to ensure minimum downtime and business impact - Actively engage all teams until resolution and communicate status to all stakeholders in a timely manner - Establish and implement an end-to-end Disaster Recovery (DR) strategy to ensure business continuity - Document and report on IT Disaster Recovery activities - Conduct Major Incident assessments and business impact assessments - Continuously work towards enhancing Major Incident management processes, procedures, and tools - Analyze Major Incident data to identify trends and patterns - Collaborate with all stakeholders to ensure quick resolutions and effective communication of incidents and disaster recovery issues/blockers - Implement various end-to-end automation solutions to reduce manual efforts and involvement - Design, develop, and maintain documentation for Major Incident management and DR-related processes and procedures - Execute the Major Incident management and Disaster Recovery tasks as per the requirements - Ensure business critical services are operational as quickly as possible - Be prepared for on-call requirements as per rotation schedule Your experience should include: - Strong experience in Major Incident management as per the requirements - Experience in DR activities and business continuity - Proven track record of leading, developing, and implementing effective DR plans - Strong knowledge of executing end-to-end DR principles, methodologies, and best practices - Strong working experience with PowerBI - Hands-on experience in ServiceNow and Jira for Major Incident tracking and change management - Ability to analyze Splunk/Dynatrace logs - Team player, self-motivated, and self-driven with a proactive approach - Strong analytical and problem-solving skills - Excellent communication and collaboration skills Additionally, you should be tech-savvy and open to learning new technologies as needed.