Major Incident Manager

Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA).

· Job Title: Major Incident Manager

· Location: Chennai

· Experience: 7 to 12 yrs

· Job Type : Contract to hire.

· Notice Period:- Immediate joiners.

. Payroll - PEOPLEPRIME

JD :

Mandatory Skills:

Major Incident Management, Banking Domain

Experience:

• Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain.

Certifications:

• ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices

Technical Proficiency

• Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.

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Communication Skills

• Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

Composure Under Pressure

• Proven ability to remain calm and effective in high-pressure situations, ensuring swift and accurate decision-making during critical incidents