Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in hyderabad
>
Western Union
>
Major Incident Manager

Major Incident Manager

Western Union

4 - 9 years

6 - 11 Lacs

hyderabad

Posted:Just now| Platform:

Apply

Skills Required

computer science health insurance business writing provident fund analytical itsm incident management financial services travel insurance recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process Manager, Major Incident Manager, Hyderabad, TN

Are you ready to join a team in a global company where you will execute high-end, business-wide, critical IT Service Management process as a part of the Global Product and Technology OrganizationAre you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thriveThen, it s time to join Western Union as a Major Incident Manager .

Western Union powers your pursuit.

We are looking for someone responsible for ensuring execution of a strategic function and attaining our service availability goals through effective major incident management.

Role Responsibilities

Responsible to protect service availability through effective execution of the enterprise Major Incident Management process.
Manages, monitors, reports, and executes the Major Incident Management Process.
Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance efforts and service restoration activities, performs internal stakeholder communication. Runs major incident retrospectives, identifies opportunities and drives continual service improvement.
Ensures the process is executed as defined, metrics are tracked and managed.
Executes drills, works with all the involved parties to align on the framework and ensure flawless operations and execution.
Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in maximized resiliency and availability.

Role Requirements

For such a demanding role, you ll have 4+ years of major incident management experience in an enterprise.
Experience partnering with the global base of technology and business stakeholders to ensure process is implemented and executed effectively and efficiently.
Proven record of successful experience leading teams through crisis situations.
8+ years of application and infrastructure technology operations experience in aHybrid environment resulting in strong technical expertise. Engineering / DevOps / SRE experience is an advantage.
Bachelor s degree in computer science or related field.
Experience operating and governing a managed service environment.
Strong analytical and problem-solving skills.
Self-motivated, with a get things done attitude able to roll-up sleeves , properly prioritize and deliver critical results during crisis situations round the clock.
Experience and ability to effectively work with multiple stakeholders/teams in different countries across the globe with different cultural backgrounds.
Strong business writing, presentation, and verbal communication skills in English language is a must.

More Jobs at Western Union

Manager, Project Management

Pune, Maharashtra, India

4 - 4 yrs

Salary: Not disclosed

Junior Associate, Solution Engineering

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Senior Specialist, CRM

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Senior Specialist, CRM

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Program Manager, Project Management (Infrastructure Technology)

Pune, Maharashtra, India

12.0 - 12.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Western Union

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Major Incident Manager