Mainframe SRE Support - LA

SRE JDs – Retail Banking Application Support (USA Client, 24x7 ODC).
JD1 – SRE: Core Banking & Legacy Experience: 3–6 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services) Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices) Responsibilities Act as SRE for Core Banking & Legacy applications, ensuring uptime, resilience, and reliability. Lead and drive P1/P2 bridge calls, coordinating with application, infra, DB, and network teams. Monitor and recover batch jobs (CA7, Informatica PowerCenter), ensuring End-of-Day (EOD) / Start-of-Day (SOD) processing runs smoothly. Fix Mainframe/ETL batch job abends within SLA/SLO and support CICS regions. Manage file transfers and integrations (Connect:Direct, IBM Sterling Control Center, MQ). Provide production support for core banking modules (Deposits, Loans, Payments, General Ledger). Resolve transaction failures, reconciliation mismatches, and settlement issues. Conduct incident triage, RCA, and drive permanent fixes for high-severity issues. Proactively enhance monitoring and alerting (Dynatrace, Logscale, Splunk, Grafana, Bigpanda). Automate repetitive support tasks to reduce toil. Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards. Participate in DR drills, HA testing, and compliance audits. Core Technologies (L2 / Deep Knowledge) Cobol, EasyTrieve Plus, HLASM, CICS, Mainframe DB, CA7, Informatica PowerCenter, Connect:Direct, IBM Sterling Control Center, MQ. Common Tools (L1.5 – Awareness for All) Dynatrace, Logscale, Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool. Must Have Skills Strong Mainframe & Legacy systems expertise. Experience with batch scheduling, EOD/SOD, ETL monitoring, and file transfers. Strong incident management, RCA, and bridge call handling. Banking/financial services domain knowledge with focus on transaction flows & reconciliations. Knowledge of Disaster Recovery, High Availability, and regulatory compliance (SOX, PCI-DSS). Ability to work under strict SLAs and regulatory environments.

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