Luxury Travel Operations Manager

Role & responsibilities

Responsibilities:

• Handle vendor contracts (hotels, transport, guides, private services)
• Prepare detailed costsheets, itineraries, and operational documents
• Ensure service quality, resolve intrip issues, manage payments
• Build SOPs for consistent delivery and client delight

Skills Required:

• Strong MSExcel, documentation, and multitasking skills
• Proven vendor management experience and global destination knowledge

Preferred candidate profile

Education:

• Graduate in Travel & Tourism, Hospitality, or Business Administration (preferred)
• IATA, TAFI, or relevant certifications in travel operations or international tourism are a plus

Experience:

• 4 to 8 years in international travel operations, preferably in the luxury / bespoke / FIT (Fully Independent Travel) segment
• Hands-on experience with:
• Creating detailed, high-end itineraries
• Managing global vendor relations (hotels, DMCs, local partners)
• Handling high-value clients with precision and discretion
• Must have experience coordinating travel logistics across international destinations (Europe, Japan, Africa, Maldives, etc.)

Industry Preference:

• Luxury travel companies, boutique tour operators, or high-end destination management companies (DMCs)
• Candidates from the hospitality industry with strong back-end operations experience in premium guest handling can also be considered