Customer Verification Associate (EasyDarshan)

About the Role:

Customer Verification Associate

Key Responsibilities

1. Data Verification:

   Conduct physical or digital checks of customer information and ID documents.

2. Record Accuracy:

   Compare IDs with provided details and ensure consistency.

3. Duplicate Detection:

   Identify and remove incorrect, duplicate, or mismatched entries.

4. Verification Logs:

   Maintain structured daily records, reports, and status updates.

5. Field Visits:

   Conduct on-ground checks when required to confirm customer details.

6. Customer Interaction:

   Clarify verification requirements and support customers with documentation.

7. Support Activities:

   Assist during customer onboarding and travel preparation.

8. Escalation:

   Inform supervisors of discrepancies or critical mismatches.

9. Quality Assurance:

   Ensure all verification steps follow internal guidelines.

10. Process Compliance:

    Adhere to EasyDarshans data integrity and verification policies.

Preferred Candidate Profile

1. Verification Background:

   Prior experience in auditing, validation, or data quality roles.

2. Attention to Detail:

   High accuracy in detecting mismatches and errors.

3. Analytical Skills:

   Ability to evaluate documents and identify inconsistencies.

4. Communication:

   Strong verbal skills for interacting with customers and teams.

5. Reliability:

   High integrity and commitment to process compliance.

6. Technical Comfort:

   Use of smartphones, documentation apps, and basic reporting tools.

7. Field Readiness:

   Willingness to travel for on-site verifications.

8. Education:

   Minimum 12th pass; graduates preferred.

9. Local Language Skills:

   Ability to communicate clearly with diverse customers.

10. Customer Mindset:

    Polite, patient, and solution-oriented.