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3.0 - 7.0 years

3 - 7 Lacs

Jammu, Jammu & Kashmir, India

On-site

Assists in managing the daily functions of the department to ensure protection of property assets, employees, guests, and the property. Maintains logs, certifications, and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Focuses on ensuring guest and employee satisfaction while achieving the operating budget. Candidate Profile: Education and Experience : High school diploma or GED; 3 years of experience in security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major; 1 year of experience in security/loss prevention or related professional area. Core Work Activities: Managing Security/Loss Prevention Operations: Assists the Director of Engineering in administering fire prevention programs and emergency preparedness . Conducts hazard and risk assessments at the property including quarterly OSHA/SAFETY audits , incident tracking, and hazard abatement process. Assists in the development of detailed shut down procedures to ensure all areas are secured at appropriate times. Complies with applicable federal, state, and local law and safety regulations. Follows proper key control guidelines in loss prevention and at the property. Develops a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure they are fully functional. Incorporates patrols that encompass all areas of the property's interior and exterior , including inspection of recording systems. Follows Duty of Care process for the protection of guests and employees. Follows up on all unusual activities that may impair the well-being of guests and employees. Handles complaints, disputes, and grievances or negotiates with others. Implements action plans to monitor and control risk . Monitors all unusual activities around the property that may impair the well-being of guests and employees. Oversees all loss prevention operations , including patrol process, emergency response, investigations (initial & follow-up), shipping and receiving processes, electronic key system, and manager on duty responsibilities. Guides the efforts of the Accident Prevention Committee . Oversees the first aid program for guests and employees. Oversees the claims process and protects company assets by monitoring General Liability and Workers Compensation cases. Ensuring Exceptional Customer Service: Meets quality standards and customer expectations on a daily basis. Identifies educational needs and develops formal educational or training programs for staff. Inspects and critiques performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. Provides services that are above and beyond for customer satisfaction and retention . Additional Responsibilities: Analyzes information and evaluates results to choose the best solution and solve problems. Develops liaison with local law enforcement and emergency services . Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner. Provides information to supervisors and co-workers by telephone, email, or in person. Equal Opportunity Statement: Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

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2.0 - 4.0 years

2 - 4 Lacs

Hyderabad, Telangana, India

On-site

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels.

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1.0 - 9.0 years

1 - 9 Lacs

Udaipur, Rajasthan, India

On-site

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. Role: Front Office Industry Type: Hotels & Restaurants Department: Administration & Facilities Employment Type: Full Time, Permanent Role Category: Administration Education UG: Diploma in Mechanical PG: Any Postgraduate

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2.0 - 4.0 years

2 - 4 Lacs

Udaipur, Rajasthan, India

On-site

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.

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5.0 - 9.0 years

0 Lacs

kalyan, maharashtra

On-site

As a Security Manager at our mall, you will play a crucial role in developing and enforcing security policies, procedures, and protocols to ensure the safety and security of our mall premises. Your responsibilities will include conducting regular audits and risk assessments to identify vulnerabilities, investigating incidents related to theft, fraud, and safety breaches, and maintaining detailed reports. You will be required to collaborate with law enforcement and emergency services when necessary, as well as train mall staff on loss prevention practices and emergency procedures. Monitoring and managing the mall's CCTV surveillance and alarm systems will also be part of your responsibilities. Working closely with the operations and tenant teams, you will ensure compliance with security norms and oversee the deployment and performance of the mall's security personnel. During emergencies, you will lead crisis management efforts to ensure business continuity. Additionally, you will be responsible for ensuring compliance with safety regulations, insurance policies, and company standards. This is a full-time position with benefits including cell phone reimbursement and Provident Fund. The work schedule is Monday to Friday, morning shift, and the work location is in person.,

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9.0 - 12.0 years

11 - 12 Lacs

Noida

Work from Office

What This Job Involves : You will be an active part of the Corporate Security Framework of an MNC client of Force Tech Security (India) Pvt. Ltd. This worthy client of ours is an IT Services and IT Consulting company’ and one of the best MNCs in India; who are into the use of AI, data science, change management analytics, digital interventions, and operations management. The Role and responsibilities will be as under : To be responsible for smooth operations and maintenance of the India Command Center at Noida, and with a designated role and reporting structure on PAN India basis. To manage, coordinate and monitor the implementation of uniform or site specific physical and electronic security operations across the Centers in India. To carry out necessary coordination with Regional Security Leads, across India. To ensure necessary Security MIS and reports are generated, received and monitored as part of corporate security governance. To ensure that adequate processes and procedures are in place for corporate security protection of executives, managers, employees, customers, stakeholders and visitors etc. To be a part of the corporate security management chain as regards interface with Transport & Logistics security in India. To play a significant role in representing corporate security in Audit, Client Services, Security Vigilance & BCP support. To ensure implementation and regular monitoring of emergency preparedness and response plans and procedures at all Centers to include evacuation drills and training. To take part in his management assigned role and responsibilities as regards health, safety & environment towards corporate security's aim of ensuring that all Centers are safe workplaces for all colleagues and with sustainable best global practices. Be a part of the internal audit process for security to ensure that the implementation and maintenance of Security Processes, Practices, and Policies, throughout the organization on Pan India basis is maintained as per standards set by the management. To create a system of regular audit and validation of every location installed security system, equipment, CCTV, PPE, etc. with a pan India reporting system for corporate security management. To accomplish organizations security goals by accepting and accomplishing new and different requests or any task assigned by the higher management from time to time. Required Candidate profile : Leadership skills and ability to develop consensus within the Co. with pan India spread of diverse operational activities and often-conflicting regulations with regulatory jurisdiction. Skills to provide direction advise to the senior corporate security leadership, having Reporting Skills and to Deal with Complexity. Ability to effectively communicate within all levels, including briefing senior leadership and management on status of security issues. Having Managerial Proficiency & Skills of Analyzing Information as well as Handling Pressure. Emotional maturity to understand impact and sensitivity of security issues Capabilities to plan and guide demonstrable orientation toward staff development. High knowledge of enterprise physical and electronic security processes, procedures and their suitable integration to enhance security management, preparedness & monitoring. Other Key skills: Corporate Security Management, Risk Management, Logistics Security, Risk Analysis, Internal Audit Processing, Electronic Security, Security Vigilance Qualifications : Advanced degree or equivalent in an area of study, relevant to this senior management position. Should be computer savvy and well versed with advanced IT knowledge. Having certification in Firefighting, Emergency Response and First Aid, will be preferred. Training courses attended on Physical Security, Electronic Security, Security Audit, and OHS.

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4.0 - 10.0 years

2 - 3 Lacs

Pune

Work from Office

Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (eg, small print). Visually inspect tools, equipment, or machines (eg, to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (eg, run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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4.0 - 9.0 years

3 - 5 Lacs

Pune

Work from Office

Overall charge of security for premises and ensuring smooth functioning. Reporting directly to client Regional Security for all security matters. Ensuring strict adherence to site instructions. Being responsible for overall discipline, turnout, and conduct of all security personnel. Educating and motivating guards to maintain high work standards. Responsible for visitor management, material movement, key controls, parking, and inventory management. Ensuring the functioning of access control and CCTV cameras. Conducting fire safety and security audits. Being thoroughly familiar with the premises and all monitoring equipment, and immediately reporting building hazards and malfunctions to the appropriate client coordinator. Supporting the client security team in managing security incidents and emergency events. Being thorough with all emergency telephone numbers. Ensuring only authorized persons are allowed to enter the premises. Ensuring all contractors/vendors are thoroughly checked and frisked during entry and exit. Immediately reporting any breach in security procedures/operations to client Regional Security. Submitting all detailed reports to client Regional Security as per schedule. Maintaining all security documents and registers as per audit standards. Surveying the premises daily and intimating observations to client Regional Security. Managing the leaves/off-days of subordinates with client Regional Security's concurrence and adequate documentation. Ensuring security personnel are trained as per the training program and that all such training are documented. Submitting the Monthly Attendance report of security personnel to client Regional Security on or before the due date. Assisting client Regional Security in all operational activities related to security functions as and when required. Following any other instructions received from superiors.

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2.0 - 7.0 years

14 - 16 Lacs

Coimbatore

Work from Office

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Monitors all day to day activities of direct reports. Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Managing and Conducting Human Resource Activities Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Utilizes all available on the job training tools for employees. .

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2.0 - 7.0 years

4 - 9 Lacs

Katwa, Jammu

Work from Office

Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area. OR 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Managing Recruitment and Hiring Process Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. Assists in establishing and maintains contact with external recruitment sources. Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. Assists in monitoring candidate identification and selection process. Performs quality control on candidate identification/selection. Assisting in Administering and Educating Employee Benefits Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. Assists with unemployment claim activity reports. Attends unemployment hearings and ensures property is properly represented, as needed. Assisting in Managing Employee Development Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Ensures employees are cross-trained to support successful daily operations. Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. Ensures attendance by all new hires and participation of the leadership team in training programs Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Assisting in Maintaining Employee Relations Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. Utilizes an open door policy to acknowledge employee problems or concerns in a timely manner Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. Partners with Loss Prevention to conduct employee accident investigations, as necessary. Communicates performance expectations in accordance with job descriptions for each position. Assisting in Managing Legal and Compliance Practices Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. Assists with ensuring medical records are maintained in a separate, secure and confidential medical file. Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). Communicates property rules and regulations via the employee handbook. Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs. .

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4.0 - 9.0 years

6 - 11 Lacs

Kolkata

Work from Office

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. .

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7.0 - 12.0 years

6 - 9 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

Work from Office

Position : Manager EHS Position will report to Branch Head Mumbai and dotted line to Head - EHS & Sustainability. Technical Competencies Must have understanding of safety systems & designing of buildings as per the local, NBC and NFPA Norms. Understanding of all statutory compliances for EHS. Must be conversant in making the powerpoint presentation, excel and Microsoft word. Behavioural /Skill Set: Strong interpersonal skills Strong analytical & communication skills Managing difficult situations Exposure to Loss Prevention Sense of urgency Desired Qualification: BE – Fire & Safety or Sub-Officer Course from National Fire Service College, Nagpur preferably with GRADE I Certification, or Graduate with post diploma in industrial safety from CLI/RLI. Experience: Working in commercial buildings, offices, malls, or institutional buildings. Understanding of Marathi language

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8.0 - 13.0 years

4 - 9 Lacs

Thane, Pune, Mumbai (All Areas)

Work from Office

Plant Security, Site Security Manager, Patrolling, Surveillance, Incident response, Safety Inspection, Vendor Management, Enforcement, Compliance, Liaison with Govt and Police, Audit, Administration, Transport operations

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8.0 - 13.0 years

4 - 9 Lacs

Mumbai, Thane, Pune

Work from Office

Pure Night shift: Mumbai (Female candidate) Day shift with rotational time: Induri (Male candidate) and Thane (Female candidate) Role & responsibilities:- Patrolling: Regularly patrol assigned areas to deter unauthorized activities, ensure the safety of personnel, and protect property and assets. Surveillance: Monitor security cameras and alarm systems to identify and respond to potential security threats or incidents. Access Control: Manage and control access to the premises by verifying credentials, issuing visitor passes, and monitoring entry and exit points. Incident Response: Respond promptly to security breaches, alarms, or emergencies, including investigating incidents, contacting law enforcement, and implementing emergency protocols. Reporting: Prepare and maintain accurate reports on security incidents, daily activities, and observations. Document and report any irregularities or safety hazards. Enforcement: Enforce company policies, rules, and regulations related to security and safety. Address and manage any violations or disruptions. Customer Service: Provide assistance and information to employees, visitors, and clients, ensuring a professional and courteous approach. Emergency Procedures: Execute and follow emergency procedures for evaluations, medical incidents, and other emergencies. Assist in coordinating with emergency services when necessary. Safety Inspections: Conduct routine safety inspections to identify and address potential hazards or security vulnerabilities. Communication: Maintain clear and effective communication with other security personnel, supervisors, and relevant stakeholders. Use radios, telephones, and other communication devices as needed. Vehicle Monitoring: If applicable, monitor and secure company vehicles or property within a designated area. Training: Participate in ongoing training and professional and development to stay current with security practices, regulations, and emergency response techniques Please send CV to 7208057818 WhatsApp.

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4.0 - 7.0 years

5 - 8 Lacs

Jaipur, Bikaner

Work from Office

Ensuring Store profitability Merchandise management Like to like Business growth Employee motivation & retention Sales target Vs Achievement Analysis competitive market and growth in market share Identifying New program plans for BTL and conversion of business New customer conversion and Conversion of Dormant customers Delivering customer ordered product on time Rotation of stock and Identification as per optimum stock Analysis report submission Ensuring no SOP violation cases in audit Succession Planning Training and Development of the internal staff

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3.0 - 7.0 years

0 Lacs

kozhikode, kerala

On-site

As a Store Manager at the Adidas Exclusive Store, your primary responsibility will be to be aware of store sales and KPI targets, along with individual performance targets. It is essential to take ownership of these targets and utilize all available store resources efficiently to meet or exceed them. Your role will also involve executing the Brand Customer Service standards to consistently meet or exceed customers" expectations. Being a Brand Ambassador is key, where you will be expected to exhibit the Brand Attitude and Values at all times. Utilizing seasonal brand and product knowledge effectively during sales interactions is crucial to enhance customer experience. You will be required to communicate product features, benefits, and unique selling points clearly to address customers" needs and foster a stronger connection to the Brand. Adherence to all established policies and procedures is a must, along with the execution and maintenance of Visual Merchandising and In-Store Communication standards. Handling merchandise deliveries swiftly and replenishing merchandising fixtures constantly to ensure the store's entire product range is well represented on the sales floor are essential tasks. Efficient processing of cash register transactions and minimizing loss in both the stockroom and sales floor are also key responsibilities. All store operations should be carried out in a safe, effective, and efficient manner. Collaboration with team members in a productive and respectful manner is vital for the overall success of the store. Completing all applicable training programs and effectively applying the learning on the job is necessary for personal and professional growth. Seeking coaching and learning opportunities continuously to enhance performance is encouraged. This is a full-time position with benefits including health insurance, paid time off, and Provident Fund. The work schedule may include day shifts, rotational shifts, and weekend availability. Performance bonuses, quarterly bonuses, and yearly bonuses are part of the compensation package. To be eligible for this role, you should have at least 3 years of experience in retail sales. Proficiency in English and Malayalam is required. The work location is in person. If you are ready to take on the challenge of managing an Adidas Exclusive Store and meet the requirements mentioned above, we look forward to receiving your application.,

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4.0 - 8.0 years

6 - 10 Lacs

Kolkata

Work from Office

Ways of working - Employees will work from the office. About Swiggy Instamart: Swiggy Instamart is a leading fast-commerce service providing a wide range of groceries and daily essentials delivered swiftly to our customers. We are committed to ensuring the highest standards of service and operational excellence. Our warehouse operations are crucial to our success, and the Security and Loss Prevention team plays a vital role in maintaining the integrity of our operations. Job Summary: The primary responsibility of the Lead - Security & Loss Prevention is to safeguard regional inventory in line with company policies and report directly to the Ethics and Integrity (E&I) Team at Swiggy. This role requires cross-functional collaboration with stakeholders and active involvement in regional Warehouse operations, providing oversight on inventory and preventing/minimizing losses for the Company. Responsibilities: Process Improvement and Loss Prevention: Effectively partner with Ops and cross-functional teams to evaluate business processes related to inventory protection and loss prevention Conduct bi-weekly/monthly reviews and reporting of identified losses and work on solutioning to prevent recurrence of losses identified Follow-up & completion of CAPA [Corrective actions and preventive actions] with regards to Concern areas. Train and educate employees on security protocols and best practices to prevent losses. Warehouse audits: Ensure SOPs are up to date by coordinating with Ops/Infra/facilities teams and helping in understanding leading industry practices to benchmark the security and loss prevention preparedness of the Company Assist Ops in conducting periodic audits and suggest changes to control posture where required Ensure compliance with SOPs through periodic on-ground audits Monitor warehouse operations to detect and prevent potential security threats and breaches v. Business Continuity Plan (BCP) - Respond to crisis incidents & implement crisis management plans. Investigation: Manage investigations into theft, fraud, and other security incidents, ensuring compliance with company policies and legal requirements Escalate all critical incidents to business partners including but not limited to warehouse operations and HR Review the loss matrices as per business requirements/cadence and prepare root cause/action plan along with the Key stakeholders Maintain accurate records of security incidents, investigations, and loss prevention activities v. Liaise / assist in interactions with law enforcement agencies when necessary. Surveillance and Monitoring: Monitor CCTV cameras and surveillance systems to detect and respond to suspicious activities. Conduct regular patrols of the warehouse premises to ensure security protocols and guidelines are followed. Investigate and report security breaches, thefts, and other incidents promptly. Implementation & Follow-up of Security Plan. Ensure accurate records of entry and exit logs including those around movement of inventory and other materials are maintained. Qualifications and Experience: Graduation with experience in Security, Loss Prevention, Asset Protection, Investigations, or Inventory Management. Previous experience in a warehouse environment will be an advantage. University degree level or equivalent through experience and professional certification. Experience in law enforcement or security-related professions. Experience in managing or coordinating investigations and security audits. Knowledge of information security processes and systems, including security equipment and technology. Should have relevant certifications in the security domain. Effective communication skills. Proficient in English and a local language based on the Job location. Ability to multi-task and work in a dynamic, fast-paced environment. Desired Qualification: A certification in CISSP will be an added advantage.

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10.0 - 15.0 years

5 - 8 Lacs

Devanahalli, Bengaluru

Work from Office

Qualifications and Experience: - University degree or equivalent through experience and professional certification. - 15 years of expertise in security operations in the private sector with a minimum of five years in a key leadership position in Corporate Security. - In-depth knowledge of global risk assessment approaches. - Ability to interact effectively with diverse cultures and build consensus. - Proven capability to direct and manage initiatives, provide assistance, and generate value. - Outstanding verbal, written, and interpersonal communication abilities. (English, Hindi and Local language a must (based on the location of the factory) - Proficient in providing risk management training. - Familiarity with contemporary security devices, deployment, and monitoring. - Experience in security auditing. - Prior experience in Multinational corporations preferably in Electronics manufacturing. Roles & Responsibility Policy and Procedure Development: - Develop and execute company-wide security policies, protocols, and procedures in collaboration with management and meeting customer expectations. Surveillance and Emergency Response: - Demonstrate exceptional abilities in surveillance and emergency response. - Dedication to security regulations and understanding of potential dangers and safety issues. Technology Integration: - Implement technology-driven monitoring systems for continuous improvement. Audit and Compliance: - Conduct security audits as required by management, customers and by law. - Examine audit results, identify non-compliance areas, and take necessary action. Security operations tasks: - Coordinate with cross-functional teams on project requirements, standards and deadlines. - Develop and execute project plans, ensuring timely completion. - Administer vendors for on-time delivery and completion. Team Management: - Recruit, train, and oversee security personnel. - Ensure alignment with the company's core values and long-term strategy. Collaboration and Communication: - Attend meetings with other departments, clients, and stakeholders to establish operational requirements. - Liaise with law enforcement agencies, government entities, and regulatory authorities. Confidentiality - Ensure confidentiality of work assignments and comply to non-disclosure agreements.

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10.0 - 14.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

You will be responsible for managing store operations at Trivandrum, Kerala. This includes overseeing inventory management, stock control, and visual merchandising. Your role will involve supervising the sales team, ensuring customer service standards are met, and addressing customer complaints effectively. It will be your responsibility to ensure compliance with company policies and procedures related to retail sales and store management. Keeping accurate records of sales data, inventory levels, and relevant metrics is crucial. Implementing effective loss prevention measures to minimize shrinkage and reduce costs will also be part of your duties. As a Store Manager, you will be required to work full-time in an environment that offers benefits such as cell phone reimbursement, a flexible schedule, health insurance, internet reimbursement, paid sick time, and provident fund. The schedule may include evening and morning shifts, and you may be eligible for performance bonuses and quarterly bonuses based on your achievements. To apply for this position, please share your CV with Soumya.s@fabindia.net or contact WA 8590055505. The ideal candidate should have a minimum of 10 years of experience in fashion retail, with proficiency in English. The work location will be in person at the designated store. If you have experience as a Retail Sales Manager and are looking for a challenging opportunity in store management, we encourage you to apply for this role.,

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1.0 - 5.0 years

0 Lacs

jamshedpur, jharkhand

On-site

You will be a crucial part of our team as a Retail Security Guard, ensuring the safety and security of both customers and employees at [Store Name]. Your responsibilities will include monitoring the premises for any suspicious activity, preventing theft, and maintaining a secure shopping environment. Your key responsibilities will involve patrolling both the interior and exterior of the store to oversee customer and employee activities, as well as preventing and detecting theft, vandalism, and other unlawful actions. You will need to respond promptly to alarms and emergencies, such as medical or security incidents, and monitor surveillance cameras to identify potential risks. In addition, you will be expected to assist customers and employees in a polite and professional manner, collaborate with local law enforcement for investigations when necessary, enforce safety and loss prevention policies, and document daily activities, incidents, and safety hazards in detailed reports. During busy shopping periods or special events, you will provide support for crowd control. To qualify for this role, you should have a high school diploma or equivalent, along with proven experience as a security guard, preferably in a retail setting. It is essential to stay composed during stressful situations, possess strong observational and problem-solving skills, and exhibit excellent communication and interpersonal abilities. Being physically fit to stand for long periods, having flexibility to work weekends and holidays, and holding a Security Guard License (if required) are also necessary. Knowledge of basic security and emergency response protocols is crucial, and being bilingual is preferred. This is a full-time position that offers benefits such as food provision, health insurance, and Provident Fund. The work schedule is during the day shift, and the job requires your physical presence at the store location.,

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3.0 - 5.0 years

5 - 7 Lacs

Gurugram

Work from Office

The India Security and Loss Prevention (INSLP) team is responsible for leading the effort to efficiently and effectively provide security services and asset (lives, buildings, equipment, inventory, data, and intellectual property) protection in a designated area of responsibility. Amazons LP and shrink reduction efforts are supported by the World Wide Operations Security (WWOS) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. The Fulfillment Centers are at the heart of our rapidly growing business: they re where we manage our fast-moving inventory. Our Fulfillment Center teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us to where we are today. You ll join a Fulfillment Center as a member of the senior management team, where you ll manage, coordinate and implement all aspects of our loss prevention strategy. Your mission: Loss exposure and loss controls analysis, Loss investigation, and when necessary, theft investigation, Physical security systems and controls, Contracting guard services, Workplace violence mitigation, Loss prevention education and awareness, Thorough loss prevention audit programs. Day-to-day responsibilities: Therefore, you ll understand the critical importance you will play in your Fulfillment Center s Loss Prevention Programme. Alongside the above points, you will manage and drive your Fulfillment Center s compliance with all corporate loss prevention standards: Effectively partner with operations and support functions, in evaluating current and future business processes and initiatives, You ll identify, develop and implement additional loss prevention strategies to meet the unique needs of your assigned Fulfillment Center, Function as part of a team of Loss Prevention Managers: together you ll proactively pursue improvements to company-wide loss prevention efforts, Perform interior and exterior loss prevention audits of your Fulfillment Center and off-site facilities, while proactively dealing with any kind of security issue that is raised, Monitor your Fulfillment Center in terms of ongoing compliance with Amazon s security policies, Perform various loss prevention inspections, audits, and investigations as required, Encourage and promote loss prevention within the workforce, by exercising integrity and ethical methods, Positively represent the Amazon Security/Loss Prevention department through public relations and customer service; set a personal example of the highest level, Demonstrate knowledge of Fulfillment Centers best practices at loss prevention, such as: The application of physical security systems, The investigation techniques and laws of arrest, The management of contract guard agencies, Effective transportation/supply chain loss mitigation techniques, Conduct new hire orientation and training in your loss prevention strategy, Be able to work and travel as and when required by business need at FC are: 1. Review process lapse Monitor losses Conduct Investigations retrieval plan Analysis Trend of each site initiate corrective measures in line to control losses Surprise visits to allotted sites Manage SLP related escalations incidents 2. Audits/Certifications Keeping the plans SOPs updated Periodical Check of Documentation Preparation of Documents for Internal External 3. Audits Surprise Check and reports 4. Process Improvement Loss Prevention Program Process Review Necessary Improvements Process Improvisation Quarterly Assessment Loss Prevention Report Feed backs from Shop Floors Follow up Completion of CAPA Loss Prevention Audits Process Review Necessary Improvements Cross functional Team Audits 4. Loss Prevention Analysis Quick Completion Investigation and submission of reports Loss prevention audits and recommendations if any Surprise Checks and submission of reports Follow up Completion of CAPA with regards to Concern areas 5. Coaching review new process implementation Ensuring adherence of process leading maintaining ZERO losses About the team The India Security and Loss Prevention (INSLP) team is responsible for leading the effort to efficiently and effectively provide security services and asset (lives, buildings, equipment, inventory, data, and intellectual property) protection in a designated area of responsibility. Amazons LP and shrink reduction efforts are supported by the World Wide Operations Security (WWOS) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. Graduation with experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory University degree level or equivalent through experience and professional certification. A minimum of 35 years in law enforcement or security-related profession. Experience in managing or coordinating security investigations of complex nature. Knowledge of information security processes and systems. Experience in security auditing. Exposure to MNC culture and dynamics

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2.0 - 7.0 years

4 - 9 Lacs

Mahabaleshwar

Work from Office

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. .

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2.0 - 7.0 years

4 - 9 Lacs

Kolkata, Mumbai, New Delhi

Work from Office

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. .

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0.0 - 2.0 years

2 - 4 Lacs

Gurugram

Work from Office

Responsibilities Customer Service Excellence: Greet customers warmly and provide exceptional service, ensuring a positive shopping experience from entry to exit. Sales Generation: Actively engage with customers to understand their needs, recommend products, and successfully close sales to achieve daily and weekly targets. Product Knowledge: Develop and maintain in-depth knowledge of all products, features, benefits, and current promotions to effectively answer customer questions and provide informed recommendations. Merchandising & Store Presentation: Assist with merchandising, stocking shelves, arranging displays, and ensuring the sales floor is clean, organized, and visually appealing. Point of Sale (POS) Operations: Accurately process sales transactions, handle cash, credit/debit card payments, and manage returns/exchanges using our POS system. Inventory Management: Assist with inventory counts, receiving shipments, and organizing stockroom supplies. Team Collaboration: Work collaboratively with team members to achieve store goals, maintain store standards, and support a positive work environment. Loss Prevention: Adhere to all company policies and procedures regarding loss prevention and safety. Customer Relationship Building: Build rapport with customers to encourage repeat business and enhance customer loyalty.

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5.0 - 10.0 years

1 - 5 Lacs

Hyderabad, Mumbai (All Areas)

Work from Office

Dear Candidate, Greetings from Inorbit Malls! Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall. Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards. Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem. Being a ‘Great Place to work Certified’ and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior, and capable owner-managers who feel motivated to contribute to this growth saga. JD – Loss Prevention KEY ROLES & RESPONSIBILITIES: Develop, establish, and lead safety programs to ensure highest safety standards at the Mall. Overall responsibility of site security procedures, SOPs and processes and ensure compliances. Will be responsible for Security Surveys, Risk-Assessments & Training (Site evacuations / fire drills) Liaison with local police, security and intelligence services and maintain a network of contacts with security agencies. Will play a key role in the Security Automation Projects, Budgeting, Installation & Commissioning of security systems at the Mall. The incumbent will also handle the following: Emergency Response Planning Disaster Management Physical Security, Vigilance, Investigations G lectronic Security and Surveillance G Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in. Best Regards, Priyanka Kunsingh Executive - Human Resources

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